Sales And After Sales Support Officer

Qist Market is seeking a motivated and customer-oriented individual to join its Sales & Customer Support team as a Customer Sales & Support Representative. This full-time role is based in DHA Phase V, Badar Commercial, Karachi. The successful candidate will be responsible for managing customer inquiries, providing detailed information about products and installment plans, following up on leads, and ensuring a seamless and professional customer experience throughout the sales process. This position requires strong communication skills, attention to detail, and the ability to work collaboratively with various internal teams to facilitate smooth order processing and customer satisfaction.

Key Responsibilities
- Handle customer inquiries via phone calls, WhatsApp, and other communication platforms promptly and professionally.
- Clearly explain product features, pricing, and monthly installment plans to customers.
- Follow up with potential customers to convert inquiries into confirmed sales.
- Assist customers with order booking and guide them through the purchasing process.
- Maintain accurate and up-to-date customer records, including inquiry and sales information, in the company’s system.
- Coordinate with verification, branch, and delivery teams to ensure efficient order processing and timely delivery.
- Follow up with customers regarding any pending information or order status updates.
- Achieve assigned sales targets and customer handling goals consistently.
- Maintain professional communication and build positive relationships with customers to enhance customer loyalty.
- Adhere to company policies and reporting procedures at all times.

Required Qualifications
- Minimum education of Intermediate level; a Bachelor’s degree is preferred.
- Previous experience in sales, customer service, telesales, or a related field is advantageous.
- Strong communication and interpersonal skills with a customer-focused approach.
- Basic computer proficiency, including familiarity with MS Office applications.
- Ability to handle customer inquiries professionally and conduct consistent follow-ups.
- Target-driven, punctual, and responsible work ethic.
- Ability to work effectively within a team environment.

Preferred Qualifications and Benefits
- Candidates with relevant experience in sales and customer support will be given preference.
- A professional working environment that fosters learning and growth.
- Performance-based incentives and rewards aligned with company policies.
- Opportunities for career advancement for dedicated and consistent performers.

The position offers a monthly salary range of Rs30,000 to Rs50,000, depending on experience and performance. This role requires in-person attendance at the DHA Phase V, Badar Commercial office in Karachi.

Interested candidates are encouraged to apply through the designated online platform with an updated CV. This is an excellent opportunity for individuals looking to develop their careers in sales and customer service within a dynamic and supportive company.