Sales Calling Agent

Australian Concept Fertility Centre Lahore

Lahore , Pakistan

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Australian Concept Fertility Centre in Lahore is seeking a confident and professional Sales Calling Agent to join their team on a full-time basis. The successful candidate will be responsible for contacting potential patients, following up on inquiries, and assisting in converting leads into consultation appointments. This role requires excellent communication skills, a courteous telephone manner, and the ability to handle sensitive fertility-related discussions with empathy and confidentiality. Immediate joining is expected, and the position is based on-site.

Key Responsibilities
- Make outbound calls to leads generated through marketing campaigns and social media platforms.
- Follow up with potential patients who have shown interest in fertility treatments and consultations.
- Clearly explain consultation options and guide interested individuals through the appointment booking process.
- Maintain consistent follow-ups with leads via phone calls and WhatsApp messages.
- Professionally handle incoming inquiries and respond to basic questions using approved information.
- Accurately record call outcomes, lead status, follow-up dates, and appointment details.
- Coordinate with the front desk and patient coordination team to ensure smooth scheduling of appointments.
- Achieve daily targets related to calling, follow-ups, and appointment bookings.
- Uphold patient confidentiality and communicate with sensitivity regarding fertility concerns.

Required Qualifications
- Strong verbal communication skills in Urdu; proficiency in English is an advantage.
- Previous experience in telesales, telemarketing, sales calling, customer service, or lead follow-up is preferred.
- Fresh candidates with excellent communication and persuasive skills are encouraged to apply.
- Basic computer literacy, including familiarity with Excel, CRM systems, or lead management tools.
- Ability to handle objections effectively, build rapport, and maintain professional relationships with potential patients.
- A responsible, target-driven, and organized approach to work.

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from Rs25,000 to Rs35,000.
- Opportunity to work in a reputable fertility centre with a supportive team environment.
- Immediate joining for the right candidate.
- Work location is in person at the Lahore office, providing direct engagement with the team and patients.

This role offers a valuable opportunity for individuals looking to develop their sales and communication skills within the healthcare sector, particularly in a sensitive and impactful field such as fertility care. Candidates who are empathetic, professional, and motivated to meet targets will find this position rewarding.