Sales Coordinator

This position focuses on supporting the sales team by coordinating various sales activities and managing customer communications efficiently. The candidate will serve as a point of contact for customer inquiries when sales representatives are unavailable and will assist in preparing and organizing IT tender and bid documents, including necessary certificates and supporting materials. The role demands close collaboration with multiple departments such as Sales, Accounts, Store, IT, and Logistics to ensure smooth order processing and timely dispatch of products. Additionally, the candidate will be responsible for tracking orders, monitoring stock levels, and providing excellent customer service, including handling complaints and after-sales support. Maintaining detailed and accurate records in the CRM system and supporting sales presentations and promotional events are also important aspects of this role.

Key Responsibilities:
- Coordinate sales activities, manage customer communications, and handle related documentation.
- Respond to customer calls and inquiries during the absence of sales representatives.
- Prepare and coordinate IT tender and bid documents, certificates, and other supporting paperwork.
- Follow up on outstanding customer payments and aging reports in collaboration with Sales Representatives.
- Work closely with Sales, Accounts, Store, IT, and Logistics teams to facilitate order processing and dispatch.
- Track orders, monitor stock availability, and ensure timely delivery to customers.
- Provide comprehensive customer support, including complaint management and after-sales assistance.
- Maintain accurate and organized records of customers, leads, and sales activities within the CRM system.
- Assist in the preparation of sales presentations, promotional materials, and the organization of sales events.

Required Qualifications:
- Intermediate or Graduation level education.
- 1 to 3 years of relevant experience in sales coordination or a related field.

This role is well-suited for candidates who possess strong organizational skills, effective communication abilities, and experience working collaboratively across departments to support sales operations. The position offers a competitive salary range of Rs 50,000 to Rs 70,000 per month and requires on-site presence.