Sales Coordinator

We are seeking a detail-oriented Sales Coordinator to facilitate seamless communication and coordination between the Sales Department, Accounts, Warehouse, Production, and Customers. The ideal candidate will manage sales orders, quotations, and related documentation while ensuring timely delivery and accurate record-keeping. This role requires strong organizational skills, effective communication, and the ability to work collaboratively across multiple departments to support sales operations and customer satisfaction.

Key Responsibilities

- Coordinate between Sales, Accounts, Warehouse, Production, and Customers to ensure smooth order processing and fulfillment.
- Prepare and maintain Sales Orders (SO), quotations, order confirmations, and other sales-related documents.
- Receive customer orders and verify that all necessary information is complete before processing.
- Liaise with Accounts to monitor customer credit status, payment terms, outstanding balances, and obtain necessary approvals.
- Work closely with Warehouse and Dispatch teams to ensure timely delivery of customer orders.
- Ensure dispatches occur only against approved Sales Orders and authorized Outward Gate Passes (OGP).
- Prepare and maintain daily, weekly, and monthly sales reports for management review.
- Maintain accurate customer records, order statuses, delivery schedules, and sales documentation.
- Follow up with customers regarding order status, deliveries, payments, and any pending requirements.
- Collaborate with the sales team on sales targets, customer visits, quotations, and pending orders.
- Assist the Sales Manager in monitoring sales performance and preparing management reports.
- Maintain proper filing of customer correspondence, quotations, sales orders, invoices, and delivery documents.
- Coordinate with Accounts on invoices, sales tax invoices, receipts, and payment follow-ups.
- Track pending and partially delivered orders, providing regular updates to management.
- Handle customer inquiries and coordinate internally to resolve complaints promptly.
- Ensure compliance with company sales policies, approval procedures, and documentation standards.
- Perform additional sales coordination duties as assigned by management.

Required Qualifications

- Bachelor’s degree in Business Administration, Commerce, Marketing, Accounting, or a related field.
- 2 to 4 years of relevant experience in Sales Coordination, Sales Administration, Customer Service, or similar roles.
- Proficiency in MS Excel, MS Word, and email communication.
- Strong coordination, follow-up, and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to maintain accurate sales records and generate reports.
- Good understanding of Sales Orders, quotations, invoices, dispatches, and customer accounts.
- Ability to work under pressure and meet deadlines while maintaining a customer-oriented approach.
- Experience coordinating effectively with multiple departments.
- Familiarity with ERP or accounting software.
- Basic knowledge of inventory, warehouse processes, sales tax, and invoicing procedures.
- Experience in B2B sales coordination and dealing with corporate customers.

Preferred Qualifications and Benefits

- Experience in industries such as construction materials, waterproofing, chemicals, manufacturing, or distribution is advantageous.
- Competitive monthly salary ranging from Rs45,000 to Rs60,000.
- Work location requires in-person attendance, fostering direct collaboration with teams and customers.

This position offers the opportunity to play a key role in supporting sales operations and enhancing customer satisfaction through effective coordination and communication. Candidates with a proactive attitude and strong organizational skills are encouraged to apply.