Sales & Customer Success Manager

The Sales & Customer Success Manager will play a pivotal role in driving ticket sales for Enam, overseeing lucky draw activities, and ensuring the achievement of sales targets. This position involves managing daily sales operations, maintaining smooth customer flow, and facilitating effective coordination between the sales floor and office teams. The ideal candidate will be responsible for delivering excellent customer service while ensuring operational efficiency and meeting company goals.

Key Responsibilities

Ticket Sales
Promote and sell Enam tickets to customers by providing clear guidance on ticket details and the sales process. Ensure all ticket sales are accurately recorded and reported in a timely manner.

Lucky Draw Monitoring
Oversee lucky draw activities to ensure compliance with company procedures. Assist customers with any queries related to the lucky draw and maintain detailed records of all draw activities and outcomes.

Sales Target Management
Track daily, weekly, and monthly sales targets, monitoring employee performance against these goals. Implement strategies to improve sales results and contribute to the company’s overall growth objectives.

Sales Management
Manage daily sales operations, ensuring proper follow-up with customers and maintaining accurate sales records. Prepare daily sales reports and identify new sales opportunities to increase revenue.

Customer Flow Management
Monitor customer movement to ensure a smooth and efficient experience. Manage queues and waiting times, address customer queries and complaints professionally, and provide timely assistance and guidance.

Floor Management
Supervise floor activities, ensuring employees perform their duties effectively. Maintain discipline, cleanliness, and uphold professional customer service standards. Coordinate with team members to support seamless daily operations.

Office Management & Coordination
Collaborate with office staff regarding sales reports, targets, and operational matters. Maintain proper documentation and records, report daily performance and operational issues to management, and ensure effective communication between floor staff and office management.

Required Qualifications

- Strong communication and customer service skills
- Proven ability to achieve sales targets
- Basic computer proficiency and experience in report preparation
- Good organizational and team management skills
- Capability to manage customer flow and handle daily operational challenges
- Demonstrated honesty, punctuality, responsibility, and professionalism

Reporting To
This position reports directly to the Chief Growth Officer (CGO).

Performance Indicators (KPIs)
Success in this role will be measured by the achievement of assigned sales targets, accuracy in ticket sales records and reporting, effective monitoring of lucky draw activities, customer satisfaction and smooth customer flow, proper management of floor and office operations, and overall employee productivity and operational efficiency.

Compensation and Work Location
The role offers a starting pay of Rs 1.00 per month. This is an in-person position, requiring the candidate to be present at the designated work location.

This role is ideal for a motivated individual who thrives in a dynamic sales environment and is committed to delivering exceptional customer experiences while driving business growth.