Sales Customer Support

IObits Technologies, based in Johar Town, Lahore, is a dynamic software development company specializing in mobile applications for iOS, Android, and hybrid platforms. The company delivers comprehensive digital solutions, including modern web development, UI/UX design, graphic design, ASO, and digital marketing services. As a collaborative team of creators, developers, and strategists, IObits fosters innovation and encourages bold ideas to drive impactful technology solutions and support ongoing digital transformation efforts.

The Sales Customer Support position is a full-time, on-site role located in Lahore. This role focuses on managing incoming customer inquiries, addressing questions about products and services, and guiding potential clients through the sales process. The individual will provide both technical and non-technical support, document customer interactions accurately, and ensure timely resolution of issues. Building and maintaining strong customer relationships, following up on leads, and working closely with sales and technical teams to enhance the overall customer experience are key aspects of this role. Additionally, monitoring customer feedback, identifying opportunities to improve satisfaction, and contributing to process enhancements that support business growth are essential responsibilities.

Key Responsibilities

- Handle incoming customer inquiries promptly and professionally, providing clear and empathetic assistance.
- Respond to product and service-related questions, guiding potential clients through the sales process.
- Deliver technical support by troubleshooting basic software issues and coordinating with technical teams as needed.
- Document all customer interactions accurately using CRM tools and ticketing systems.
- Maintain strong relationships with customers by following up on leads and ensuring ongoing satisfaction.
- Collaborate with sales and technical teams to improve customer experience and resolve issues efficiently.
- Monitor customer feedback to identify patterns, recurring issues, and opportunities for service improvement.
- Contribute to process improvements that enhance customer support and support business growth initiatives.

Required Qualifications

- Proven customer support skills with a focus on delivering clear, helpful, and empathetic assistance.
- Excellent interpersonal skills, including active listening, relationship building, and professional communication with diverse customers.
- Ability to provide technical support, including understanding software products and troubleshooting basic issues.
- Strong analytical skills to interpret customer feedback and identify recurring problems.
- Effective verbal and written communication skills in English; proficiency in local languages is an advantage.
- Comfortable using CRM tools, ticketing systems, and standard office software.
- Previous experience in sales support, customer service, or a related role within a technology or software environment is preferred.
- Diploma or degree in Business, IT, or a related field, or equivalent practical experience.
- Ability to work on-site in Lahore, manage multiple tasks efficiently, and maintain a customer-first mindset.

This role offers an opportunity to be part of a growing technology company that values collaboration and innovation. Candidates who thrive in a fast-paced environment and are passionate about delivering excellent customer service will find this position rewarding.