Sales Development Associate (Outbound)

Sales Development Associate
Company: Shark Innovation Labs
Location: Karachi, Pakistan
Department: Sales
Team: SDR - Outbound
Employment Type: Full-Time

Shark Innovation Labs is a prominent provider of back-office and outsourcing solutions, primarily serving international clients with a strong emphasis on the GCC region. With a workforce of over 160 professionals across Karachi, Lahore, and Faisalabad, we deliver scalable, reliable, and cost-effective services tailored to meet our clients’ operational needs. Our expertise in managing end-to-end business processes enables clients to focus on growth while we efficiently handle their operational support.

We are seeking a confident and motivated Sales Development Associate who excels at cold calling and outbound sales. The ideal candidate will be fluent in English, comfortable handling rejection professionally, and driven by achieving measurable sales outcomes. This role requires someone who can maintain consistent follow-ups and convert conversations into qualified business opportunities. Experience in lead generation and prospect engagement is essential, along with the ability to work effectively toward sales targets.

Key Responsibilities
- Conduct outbound cold calls to prospective clients and decision-makers.
- Make up to 80 outbound calls daily, depending on prospect availability and business needs.
- Research and identify potential prospects and new business opportunities through outbound channels.
- Qualify leads by understanding prospects’ business needs, requirements, and interest levels.
- Engage prospects professionally via phone, email, and other relevant communication channels.
- Build rapport and establish strong initial relationships with prospects.
- Follow up consistently to nurture potential opportunities.
- Maintain accurate records of calls, conversations, follow-ups, and opportunities in the CRM system.
- Collaborate with Sales and Marketing teams to execute outbound campaigns and lead-generation strategies.
- Meet and consistently work toward sales and lead-generation targets.
- Track personal performance and continuously improve calling, prospecting, and conversion techniques.
- Share prospect feedback and market insights with sales and marketing teams.

Required Qualifications
- Bachelor’s degree in Business, Marketing, Management, or a related field.
- 1–2 years of proven experience in outbound sales, cold calling, or a similar client-facing role.
- Prior hands-on cold-calling experience is mandatory.
- Excellent spoken and written English communication skills.
- Confident and professional communication style, with the ability to engage international clients.
- Comfortable working with sales targets, KPIs, KRAs, and performance-based goals.
- Basic proficiency with CRM systems, Microsoft Office/Google Workspace, and sales tools.
- Candidates must be based in Karachi.

Preferred Qualifications and Benefits
- Free lunch facility.
- Paid time off and leave encashment.
- Medical insurance coverage.
- Annual salary increments.
- Performance-based bonuses.

Working Conditions
- Onsite work environment.
- Standard working hours: 9:00 AM – 6:00 PM.
- Commitment to diversity, inclusion, and anti-discrimination practices.

Application Questions
- How many outbound calls can you comfortably make in a day?
- What are some common objections you face while calling and pitching to customers?
- How do you identify whether a lead is genuinely interested or not?

Work Location: In person, Karachi

This position offers an excellent opportunity for sales professionals looking to grow their careers in a dynamic and supportive environment focused on international markets.