Sales Development Representative

Creative Chaos is seeking a proactive and detail-oriented Inbound Sales Development Representative (SDR) to manage all incoming sales inquiries. The primary focus of this role is to engage with leads, qualify their needs, and schedule meetings between qualified prospects and our Account Executives (AEs). This position requires strong communication skills, organization, and the ability to work closely with sales and marketing teams to ensure a smooth lead management process.

Key Responsibilities

- Respond promptly to inbound leads, adhering to defined service level agreements (SLAs) to ensure timely engagement.
- Conduct initial outreach through personalized emails, phone calls, and SMS to connect with potential customers.
- Schedule meetings between qualified prospects and Account Executives using HubSpot Meetings, ensuring calendar alignment.
- Maintain CRM accuracy by logging all activities, notes, and lead dispositions within HubSpot to keep data up to date.
- Nurture cold leads who are not yet ready to purchase by adding them to follow-up cadences or transferring them to the marketing team for further engagement.
- Monitor and triage various inbound channels, including website contact forms, inbound calls, demo requests, and email inquiries.
- Collaborate closely with Account Executives to facilitate a seamless handoff and ensure prospects receive timely follow-up.
- Provide valuable feedback to marketing and sales teams regarding lead quality and recurring trends to improve overall lead generation efforts.

Required Qualifications

- Bachelor’s degree in business, marketing, or a related field.
- Minimum of 1 year experience in a similar inbound sales or lead qualification role.
- Strong written and verbal communication skills, with the ability to be clear, concise, and persuasive.
- Experience working with CRM systems, particularly HubSpot.
- Comfortable with phone outreach and skilled at handling objections or questions from prospects.
- Highly organized and process-oriented, ensuring no leads are overlooked or lost.
- Self-starter mentality: proactive, responsive, and accountable in managing responsibilities.
- Tech-savvy, with familiarity in using email tools, calendar scheduling platforms, SMS platforms, and sales enablement tools.

This role offers an excellent opportunity to join a dynamic team focused on driving sales growth through effective lead management. If you are motivated by engaging with potential customers and enjoy working in a fast-paced, collaborative environment, this position could be a great fit.