Sales Development Representative (Outbound)

CreditMarket.ae, a part of Alfred Holdings, is seeking a motivated Outbound Sales Development Representative (SDR) to join our fully remote team. This role focuses on connecting with potential customers through outbound calls to promote a range of banking products such as credit cards, personal loans, and mortgages. The ideal candidate will be responsible for generating qualified leads, maintaining accurate CRM records, and ensuring smooth follow-up processes to support the sales pipeline. This position offers a competitive monthly compensation of AED 1,500 to 2,000 and the opportunity to grow within a dynamic digital financial services platform.

Key Responsibilities

- Conduct outbound calls to assigned leads to introduce and explain banking products, including eligibility, documentation, and application procedures.
- Identify customer needs, assess interest levels, and generate qualified sales opportunities.
- Follow up with interested customers to facilitate application progress and improve conversion rates.
- Maintain professional and customer-focused communication during all interactions.
- Manage assigned leads within specified timelines, ensuring no lead is left unattended.
- Accurately update CRM or lead tracking systems with call outcomes, lead status, customer feedback, and next steps.
- Record Lead Reference IDs and Campaign IDs where applicable.
- Escalate issues such as duplicate leads, incorrect contact details, or unassigned leads to the Reporting Manager.
- Coordinate with sales, processing, and support teams to track application progress and resolve any delays.
- Highlight business opportunities, customer concerns, and application issues to management.
- Submit detailed daily performance reports covering call volumes, qualified leads, follow-ups, and reasons for any shortfall against targets.

Required Qualifications

- Excellent communication and interpersonal skills, with confidence in making high-volume outbound calls.
- A sales-oriented mindset focused on lead conversion and meeting targets.
- Strong listening skills and the ability to handle customer objections effectively.
- High attention to detail for accurate CRM updates and lead management.
- Ability to manage multiple leads and follow-ups systematically and efficiently.
- Discipline in adhering to daily targets, schedules, and operational procedures.
- A professional and customer-centric approach suited to a target-driven environment.

Preferred Qualifications and Benefits

- Opportunity to work remotely with a growing digital financial services platform.
- Exposure to a variety of banking and financial products, enhancing product knowledge.
- A performance-driven environment that supports career development in sales.
- Potential for career growth within Alfred Holdings’ expanding portfolio of digital businesses.

This role is ideal for someone passionate about sales and customer engagement, looking to build a rewarding career in the financial services sector within a forward-thinking and innovative company.