Sales Executive

This role involves managing the end-to-end process of vehicle delivery and payment coordination within an automotive showroom environment. The candidate will be responsible for ensuring timely balance payments, maintaining showroom displays, verifying vehicle conditions upon receipt, and handling all related documentation. The position requires close coordination with various departments including sales, service, plant logistics, excise agents, and banks to ensure smooth operations and customer satisfaction.

Key Responsibilities

- Manage new and balance payment bookings through email and phone communication, ensuring confirmation and release are completed accurately.
- Proactively contact customers one month prior to payment deadlines to secure timely balance payments via calls and emails.
- Oversee the showroom display vehicles, ensuring they are well-maintained and presentable.
- Inspect vehicles upon receipt from plant drivers for any scratches, dents, warranty book availability, and accessories such as lighters and ashtrays.
- Maintain detailed records of commissions including sales, registration, insurance, and accessories commissions.
- Accurately enter customer data with strong attention to detail to avoid errors.
- Coordinate with the service department to confirm vehicle availability and completion of Pre-Delivery Inspection (PDI) and Pre-Delivery Service (PDS).
- Liaise with plant drivers to ensure timely vehicle availability.
- Ensure on-time delivery of vehicles to customers with complete documentation, including warranty books, goods receipts, and delivery orders, with special attention to bank-financed cases.
- Prepare and handle invoices and covering letters containing all necessary details.
- Be present during vehicle delivery to customers and document the event with photographs for records.
- Manage all excise-related documents and coordinate with excise agents, including tax certificates, registration slips, return files, number plates, and registration books.
- Ensure timely vehicle registration by working closely with excise agents.
- Handle all bank-related documentation such as DAF forms, keys, return files, and purchase orders.
- Conduct physical checks of vehicles before delivery, verifying the presence of required accessories.
- Address customer queries related to cancellations, color or variant changes, and vehicle transfers between dealer networks, maintaining accurate records.
- Collect and direct customer feedback to relevant departments for continuous improvement.
- Identify opportunities to introduce new products to the showroom offerings.
- Update price lists and quotations with complete and accurate information.
- Provide administrative support to the sales department as needed.
- Verify customer orders, including personal and payment information, ensuring data accuracy in orders and invoices.
- Develop monthly sales reports to track performance.
- Stay informed about new products and features to assist customers effectively.
- Maintain comprehensive client records for future reference.

Required Qualifications

- Proven experience in automotive sales support, vehicle delivery coordination, or a similar role.
- Strong communication skills for effective customer interaction via phone and email.
- Excellent organizational skills with high attention to detail.
- Ability to manage multiple tasks and coordinate with various departments.
- Proficiency in handling documentation related to vehicle delivery, registration, and banking.
- Basic knowledge of excise and registration processes.
- Competency in data entry and report generation.

Preferred Qualifications and Benefits

- Familiarity with automotive showroom operations and vehicle inspection procedures.
- Experience working with excise agents and bank documentation.
- Ability to work in a fast-paced environment with a customer-focused approach.
- Full-time, in-person position offering the opportunity to develop within the automotive sales and service sector.

This position requires a dedicated individual who can ensure seamless vehicle delivery and payment processes while maintaining excellent customer service standards.