Sales Operation Executive

This role involves supporting daily sales operations by working closely with display teams, sales representatives, warehouse staff, logistics, and suppliers to ensure smooth coordination. The position requires maintaining accurate records of customer inquiries, quotations, orders, follow-ups, and overall sales activities. Regular preparation of sales, stock, display, and operational reports is essential. Additionally, the role includes keeping product catalogues, price lists, specifications, and availability information current and accurate. Ensuring that showroom products and displays are presentable, correctly labelled, and comply with company standards is a key part of the job.

Key Responsibilities

- Support daily sales operations and coordinate effectively with display teams, sales representatives, warehouse, logistics, and suppliers.
- Maintain detailed and accurate records of customer inquiries, quotations, orders, follow-ups, and sales activities.
- Prepare regular reports related to sales, stock levels, displays, and operational performance.
- Keep product catalogues, price lists, specifications, and availability data up to date.
- Ensure showroom products and displays are well-presented, correctly labelled, and aligned with approved company standards.
- Maintain the display register, documenting product details, display locations, condition, and updates.
- Monitor sample and display stock, arrange replenishment, and report any damaged, missing, outdated, or unsuitable items.
- Coordinate display installations and updates in collaboration with vendors and internal teams.
- Collect site evidence such as photos and checklists, and follow up to confirm completion of work.
- Prepare and maintain training calendars for showroom and sales teams.
- Coordinate training-centre readiness, ensuring availability of products, samples, demo units, tools, and training materials.
- Arrange product demonstrations covering features, specifications, applications, care, and handling.
- Follow the agreed training process where sales nominate participants and Product/QC validates the training content.
- Collaborate with Sales, Product/QC, Marketing, vendors, warehouse, and logistics to resolve operational issues.

Required Qualifications

- Diploma or bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred.
- Experience in sales operations, retail, showroom coordination, or administration.
- Basic knowledge of tile sizes, finishes, applications, sanitaryware, and installation processes is desirable.

Preferred Qualifications and Benefits

- Experience in tiles or sanitaryware is considered an advantage.
- Strong coordination, communication, and follow-up skills are essential.
- Good record-keeping abilities and attention to detail.
- Proficiency in Microsoft Excel and standard office applications.
- Experience with CRM or ERP systems is beneficial.
- Ability to manage multiple tasks, schedules, and stakeholders effectively.
- Customer-focused, organized, and comfortable working in both showroom and field environments.

The position offers a monthly salary of up to Rs90,000. The work location requires in-person attendance, providing an opportunity to engage directly with showroom operations and teams.