Sales Operations Coordinator - Islamabad, Pakistan

DentistFind, a leading Canadian marketing technology company with 15 years of experience supporting dental practices worldwide, is seeking a highly organized and proactive Sales Operations Coordinator. This senior, hands-on role is critical to building a scalable sales operating system within a fast-paced, founder-led environment. The ideal candidate will bring structure to sales processes, maintain CRM accuracy, drive team follow-through, and transform scattered information into clear priorities and actionable insights. This position supports pipeline visibility, reduces the CEO’s need to piece together status updates, and strengthens overall sales effectiveness.

Key Responsibilities
- Daily Sales Operations Oversight: Monitor warm leads, active opportunities, appointments, overdue tasks, and next steps to maintain an accurate sales overview. Identify stalled or unassigned items and ensure proper ownership.
- CRM Accuracy & Pipeline Hygiene: Keep CRM data reliable by updating deal stages, ownership, tasks, dates, notes, and sources. Flag inconsistencies without making assumptions.
- Meeting Follow-Through & Action Tracking: Translate sales meetings and updates into structured action items with owners, deadlines, and completion checks. Follow up persistently to ensure progress and surface blockers early.
- Weekly Reporting & Decision Support: Prepare concise pipeline and activity reports highlighting appointments, proposals, objections, bottlenecks, and performance against benchmarks. Explain data anomalies and items needing management attention.
- Cross-Functional Handoffs: Coordinate smooth transitions between Sales, Marketing, Client Success, and other teams for proposals, onboarding, and operational steps, confirming acceptance by receiving parties.
- Sales Process Implementation: Develop and refine CRM workflows, deal tracking, and follow-through procedures that are practical and widely adopted by the team.
- Sales Quality Improvement Support: Organize coaching evidence, objection trends, and call-review insights to provide structured data for leadership coaching decisions.
- Documentation & Knowledge Preservation: Capture workflows, task logic, reporting definitions, and process exceptions to reduce reliance on verbal knowledge and enable backup coverage.
- Escalation & Risk Visibility: Identify and escalate overdue tasks, broken handoffs, unclear ownership, or sales-process risks with factual context and recommended actions.
- AI-Enabled Administrative Support: Utilize AI tools like ChatGPT to summarize notes, draft documentation, and organize information, verifying accuracy independently.
- Other Duties: Perform ad hoc tasks and special projects as assigned.

Required Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, Operations, Communications, or related field.
- 3–5 years of experience in sales operations, coordination, commercial operations, or similar roles with demonstrated ownership of workflows or pipeline processes.
- Proven CRM management skills, including deal stage updates, task tracking, ownership, and pipeline hygiene.
- Strong understanding of B2B sales processes covering lead management, qualification, proposals, follow-up, and handoffs.
- Excellent written communication skills for clear, concise reporting and internal documentation.
- Critical thinking with the ability to distinguish facts from assumptions, identify gaps, and escalate risks appropriately.
- Highly organized, self-directed, and dependable with strong follow-through and multitasking abilities.
- Skilled in building and refining practical workflows, SOPs, trackers, and task management systems.
- Proficient with Google Workspace or similar tools, CRM platforms, project/task management software, and comfortable using AI tools responsibly.
- Experience working cross-functionally and independently obtaining inputs without constant managerial intervention.
- Demonstrated integrity, discretion, and professionalism handling sensitive information.
- Ability to work remotely with required Eastern Time overlap and accountability systems including time-tracking.

Preferred Qualifications and Benefits
- Experience in B2B sales operations within marketing agencies, SaaS, healthcare, or dental-related industries.
- Background supporting founder-led sales environments requiring active structure and prioritization.
- Hands-on experience improving CRM setups, reporting, and sales process documentation.
- Familiarity with appointment-setting workflows, objection tracking, and sales support.
- Proven success working with international remote teams and adapting communication across cultures.
- Practical use of AI tools for documentation and workflow enhancement with quality control.
- Experience creating and implementing SOPs, checklists, and templates adopted by teams.
- Exposure to lead management, onboarding, and client handoff processes.
- Relevant certifications in sales operations, CRM administration, project management, or process improvement are a plus.

DentistFind offers a fast-paced, innovative remote work environment with opportunities for professional growth and international collaboration. The role includes competitive compensation with potential performance bonuses. Work hours are Monday to Friday, 7.5 hours daily within Eastern Standard Time, with shift options available. The company values analytical decision-making, speed, strategic focus, continuous improvement, integrity, and a challenge-oriented culture.

Join a diverse global team dedicated to empowering dental practices through data-driven marketing and technology solutions, and play a key role in driving sales process excellence and company growth.