Sales Operations Officer

Based in Islamabad’s Zonal Sales Office, this full-time role supports the Regional Sales Management team by ensuring smooth communication between the sales force, other departments, distributors, and customers. The position focuses on timely reporting, order processing, payment coordination, and claims management to help achieve sales objectives. The ideal candidate will have 1-2 years of relevant experience in Sales Operations and hold a Bachelor’s or Master’s degree in Sales, Marketing, or a related business field.

Key Responsibilities

- Collect and plan orders promptly while coordinating payments from all regions and distributors in alignment with company objectives.
- Prepare and maintain timely sales reports and analyses, including sales history for the assigned regions, zones, and distributors.
- Conduct monthly reconciliation of sales data against regional and zonal reports to ensure accuracy.
- Coordinate effectively with all regions and distributors for the timely submission, settlement, and clearance of claims in accordance with Standard Operating Procedures (SOP).
- Circulate the Trade Terms and Services (TTS) budget and trade promotions to the sales team on schedule. Compile TTS spending data, evaluate its effectiveness, and report findings.
- Assist the sales team with sales analysis, including reporting on sales volume shares, RSF (Retail Sales Forecast), and bottom-up data as required by business needs.
- Ensure compliance with all company principles and policies throughout all sales operations.
- Drive continuous improvement initiatives by applying the Nestlé Continuous Excellence (NCE) methodology.

Required Qualifications

- Bachelor’s or Master’s degree in Sales, Marketing, or a related business discipline.
- 1-2 years of relevant experience in Sales Operations or a similar role.
- Strong understanding of business dynamics and sales processes.
- Ability to comprehend and support various sales functions, including Customer Care and Sales Distribution (CCSD), customer management, and field sales activities.
- Proficient in Microsoft Office applications, particularly Excel and PowerPoint, with demonstrated ability to create reports and presentations.

This role offers an excellent opportunity to contribute to a dynamic sales environment while developing expertise in sales operations and business analysis. The candidate will play a vital role in supporting sales teams and enhancing operational efficiency through effective coordination and data-driven insights.