Sales Person – Cafe

We are seeking a motivated and target-driven Sales Person to join our cafe team located in DHA Phase 4, Lahore. This full-time role involves engaging with walk-in customers, delivering exceptional service, and contributing to a positive and welcoming atmosphere. The successful candidate will play a key role in driving sales, promoting menu items, and ensuring customer satisfaction through effective communication and relationship-building.

Key Responsibilities

- Greet customers warmly and provide excellent customer service.
- Understand customer preferences and recommend suitable food and beverage items.
- Take and process customer orders accurately and efficiently.
- Promote menu items, new products, deals, promotions, and special offers.
- Achieve daily, weekly, and monthly sales targets.
- Perform upselling and cross-selling to increase sales and average order value.
- Build and maintain strong relationships with customers to encourage repeat business and loyalty.
- Handle customer inquiries, feedback, and complaints professionally.
- Coordinate with the kitchen and bar team to ensure timely service.
- Maintain smooth customer flow during busy hours.
- Ensure cleanliness and proper presentation of the counter and sales area.
- Monitor product availability and communicate stock requirements to the supervisor.
- Support the team during busy periods and assist with opening and closing duties.
- Submit daily sales reports and relay customer feedback to management.
- Adhere to all cafe standard operating procedures (SOPs), hygiene standards, and company policies.
- Maintain a professional appearance, positive attitude, and strong work ethic at all times.

Required Qualifications

- Previous experience in sales, customer service, or the food and beverage industry is preferred.
- Strong communication and customer interaction skills.
- Confident, presentable, and professional demeanor.
- Target-oriented, self-motivated, and proactive approach to work.
- Excellent interpersonal and customer service abilities.

Preferred Qualifications

- Bachelor’s degree in Business, Marketing, Sales, or a related field is preferred.

This position offers a competitive salary based on experience and requires the candidate to work on-site at the cafe. The role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences while meeting sales goals.