Sales Recovery Manager

We are looking for a results-oriented Sales Recovery Manager to lead the installment collections and recovery efforts for outstanding customer payments within Dany Tameerat’s real estate projects. This role involves managing assigned receivables, tracking payment commitments, addressing collection-related issues, maintaining accurate CRM records, and consistently meeting monthly recovery targets through professional and effective customer engagement.

Key Responsibilities:
- Develop and implement monthly recovery plans to meet individual, team, and project-specific collection goals.
- Monitor outstanding customer installments, overdue balances, payment schedules, and aging receivables across assigned projects.
- Conduct timely follow-ups with customers via calls, messages, meetings, and written reminders to secure payments.
- Negotiate feasible payment arrangements within company policies and obtain documented commitments from customers.
- Collaborate with Sales, Finance, and Management teams to resolve payment disputes, documentation gaps, and account discrepancies.
- Ensure accurate and up-to-date records in HubSpot CRM and other relevant collection systems, including follow-up history, payment commitments, and recovery status.
- Identify high-risk and long-overdue accounts, recommend escalation, and support recovery actions through authorized channels.
- Prepare daily follow-up reports, weekly aging analyses, monthly recovery forecasts, and collection performance updates for management review.
- Maintain professional customer relationships while ensuring transparency, confidentiality, and compliance with company policies.
- Supervise and mentor recovery executives, where applicable, to enhance productivity, accountability, and collection outcomes.

Required Qualifications:
- Bachelor’s degree in Business Administration, Finance, Commerce, or a related discipline.
- 3 to 5 years of relevant experience in collections, receivables management, or recovery, preferably within the real estate or property sector.
- Demonstrated success in recovering overdue installments and consistently achieving collection targets.
- Strong knowledge of installment plans, receivables aging, customer account reconciliation, and payment follow-up processes.
- Proficiency in CRM systems, preferably HubSpot, and MS Excel for tracking, reporting, and follow-up activities.
- Excellent negotiation, customer handling, conflict resolution, and cross-functional coordination skills.
- Strong communication, analytical, reporting, and time-management abilities.

This position offers the opportunity to play a critical role in the financial health of real estate projects by driving effective recovery strategies and fostering positive customer interactions. Candidates with a proactive approach and a solid background in collections will find this role both challenging and rewarding.