Sales Specialist

Maqam-e-Haram specializes in designing fully customized Umrah journeys tailored for individuals, families, and groups who prioritize comfort, privacy, and personalized care. The company offers flexible packages that accommodate various dates, durations, and budgets, featuring a selection of 3, 4, and 5-star hotels in Makkah and Madinah. Services include private transportation or Haramain train bookings, guided Ziarat tours, comprehensive Umrah visa processing, and continuous ground support. Maqam-e-Haram works closely with clients to ensure transparency, no hidden costs, and reliable delivery of commitments. The company also caters to corporate clients, community organizations, and group leaders arranging Umrah for their employees and members.

The Sales Specialist role is a full-time, on-site position based in Islamabad. The specialist will engage with prospective and existing clients to explain Maqam-e-Haram’s customized Umrah services and design travel packages that meet individual needs and budgets. This role requires managing walk-in and referred clients, handling inbound calls and online inquiries, conducting consultations, preparing proposals, and closing sales. The specialist will maintain client relationships, coordinate with operations and customer support teams, and ensure a seamless transition from sales to service delivery. Additionally, the Sales Specialist will contribute to achieving sales targets, participate in training and product updates, and support promotional activities and corporate outreach initiatives.

Key Responsibilities
- Engage with prospective and existing clients to understand their Umrah travel needs and provide tailored package solutions.
- Manage walk-in clients, inbound calls, and online inquiries professionally and promptly.
- Conduct detailed consultations to explain services, answer questions, and prepare customized proposals.
- Close sales effectively while maintaining transparency and client satisfaction.
- Maintain and nurture ongoing client relationships to encourage repeat business and referrals.
- Collaborate closely with operations and customer support teams to ensure smooth handover and service delivery.
- Contribute to meeting and exceeding sales targets through proactive outreach and follow-up.
- Participate in regular training sessions to stay updated on product offerings, Umrah regulations, and internal processes.
- Support marketing and promotional activities, including corporate outreach efforts.

Required Qualifications
- Strong communication and customer service skills to provide a welcoming and supportive client experience.
- Proven sales and sales management abilities to convert inquiries into confirmed bookings and manage a sales pipeline.
- Training skills to share product knowledge with team members and stay current on industry updates.
- Experience in travel, hospitality, or faith-based services, particularly related to Umrah or Hajj, is highly advantageous.
- Proficiency in spoken and written English and Urdu, with the ability to explain complex options clearly and respectfully.
- Ability to work on-site in Islamabad and manage multiple client cases simultaneously.
- Competence in maintaining accurate records using CRM or similar tools.
- Basic computer literacy, including email, spreadsheets, and online communication platforms; familiarity with social media outreach is a plus.
- Prior experience in a sales or customer-facing role.
- Minimum education requirement of a high school diploma; a bachelor’s degree in Business, Marketing, or a related field is preferred.

This role offers the opportunity to work in a dynamic environment focused on delivering exceptional, personalized Umrah experiences, with ongoing professional development and the chance to contribute meaningfully to a respected travel service provider.