Sales & Success Associate

Eximus Education is a distinguished UK social enterprise dedicated to delivering personalised and highly affordable tutoring services across all subjects and educational levels. With a strong commitment to tackling industry challenges such as affordability, reliability, and tutor availability, the company has earned an impressive 97% five-star client review rating and has been honoured as the 'Tutoring Company of the Year.' Eximus Education is also a recognised corporate member of prominent educational bodies including the UK Tutors’ Association and Social Enterprise UK.

The Sales and Customer Success Executive role is a full-time, hybrid position that plays a pivotal part in the client journey—from initial enquiry through to onboarding, tutor matching, ongoing support, and ensuring long-term client satisfaction. The successful candidate will engage closely with parents, students, schools, and internal teams to ensure every lead is diligently followed up, every client experiences exceptional service, and all operational details are managed meticulously. This role is highly data-driven, requiring the executive to monitor daily team activities, track sales and customer success metrics, compile weekly performance statistics, and prepare clear, insightful reports for the CEO. Reporting responsibilities include updates on lead progress, conversion rates, client satisfaction, tutor matching efficiency, retention, operational challenges, and overall team performance, thereby enabling informed business decisions through accurate and timely data.

Key Responsibilities:
- Manage the entire client journey from enquiry to onboarding and ongoing support
- Collaborate with parents, students, schools, and internal teams to ensure high-quality client experiences
- Follow up on all leads promptly and effectively to maximise conversion
- Track and analyse sales and customer success performance metrics daily
- Compile and present weekly reports on key performance indicators to senior management
- Identify and communicate operational blockers to improve processes
- Support tutor matching and client retention efforts to maintain long-term satisfaction

Required Qualifications:
- Proven sales and lead closing experience within the UK market
- Strong analytical skills with the ability to generate and interpret detailed reports
- Excellent customer relationship management and client satisfaction capabilities
- Exceptional organisational and time management skills
- Outstanding communication and presentation abilities
- Proficiency in CRM software, sales tools, and reporting platforms
- Ability to work independently and manage remote tasks effectively
- O/A Level educational background
- Neutral or UK English accent

Preferred Qualifications and Benefits:
- Experience within the UK education sector is advantageous
- Job Title: Sales and Success Associate (Entry to Mid-level)
- Work Schedule: Monday to Friday, 1:00 PM to 7:00 PM in-office with 2 hours remote work; Saturdays fully remote; seasonal timing adjustments apply for three months annually
- Competitive sales commission paid in Pound Sterling
- Longevity bonus and leave encashment offered
- Office Location: 21st Commercial Street, Phase 2 Commercial Area, DHA, Karachi

This role offers an exciting opportunity to contribute to a highly reputable education enterprise while developing your career in sales and customer success within the UK tutoring market.