Sales & Success Associate

Eximus Education is a distinguished UK-based social enterprise dedicated to delivering personalised and affordable tutoring services across all subjects and educational levels. With a strong commitment to tackling industry challenges such as affordability, reliability, and tutor availability, the company has earned an impressive 97% 5-star client review rate and has been honoured as the 'Tutoring Company of the Year'. As recognised corporate members of the UK Tutors’ Association and Social Enterprise UK, Eximus Education continues to set high standards in the education sector.

The Sales and Customer Success Executive role is a full-time, hybrid position that plays a pivotal part in the client journey. This role involves managing interactions from the initial enquiry through to onboarding, tutor matching, ongoing support, and ensuring long-term client satisfaction. The successful candidate will collaborate closely with parents, students, schools, and internal teams to ensure every lead is diligently followed up, every client receives exceptional service, and operational details are managed efficiently.

This position also requires a strong data-driven approach. The executive will monitor daily team activities, track sales and customer success metrics, compile weekly reports, and provide clear updates to the CEO. Reporting responsibilities include tracking lead progress, conversion rates, client satisfaction, tutor matching efficiency, retention, operational challenges, and overall team performance. These insights are crucial for informed decision-making and continuous business improvement.

Key Responsibilities
- Manage the entire client journey from enquiry to onboarding and ongoing support.
- Collaborate effectively with parents, students, schools, and internal teams to ensure a seamless client experience.
- Follow up promptly on all leads to maximise conversion opportunities.
- Maintain high standards of client satisfaction through attentive service and support.
- Monitor and report on daily team activities and sales performance.
- Compile and present weekly performance statistics and operational updates to senior management.
- Identify and address operational blockers to improve efficiency and client outcomes.

Required Qualifications
- Proven experience in sales and lead closing within the UK market is preferred.
- Strong analytical skills with the ability to generate and interpret detailed reports.
- Excellent customer relationship management and client satisfaction capabilities.
- Exceptional organisational and time management skills.
- Outstanding communication and presentation skills.
- Proficiency in CRM software, sales tools, and reporting platforms.
- Experience in the UK education sector is advantageous.

Preferred Qualifications and Benefits
- Educational background at O/A Level.
- Neutral or UK English accent to facilitate clear communication with UK clients.
- Ability to work independently and manage remote tasks effectively.

Job Details and Rewards
- Position Title: Sales and Success Associate
- Experience Level: Entry to Mid-level
- Working Hours: Monday to Friday, 1:00 PM to 7:00 PM in-office with 2 hours remote work; Saturdays fully remote. Seasonal timing adjustments apply for three months annually.
- Competitive sales commission paid in Pound Sterling.
- Longevity bonus and leave encashment benefits.
- Office Location: 21st Commercial Street, Phase 2 Commercial Area, DHA, Karachi.

This role offers a unique opportunity to contribute to a reputable social enterprise while developing a career in sales and customer success within the education sector.