Sales & Support Executive

This is a full-time, on-site position based in Lahore, Pakistan, for a Sales & Support Executive role focused on GAL ticketing software. The role blends consultative sales with customer support, requiring close interaction with clients to qualify leads, demonstrate products, resolve issues, and ensure smooth onboarding and renewals. The candidate will work closely with technical teams to address customer needs and maintain accurate records within CRM and support systems. The position operates on a morning shift and offers a competitive salary range.

Key Responsibilities

- Qualify incoming sales leads and assess customer requirements to identify suitable solutions.
- Conduct detailed product demonstrations to prospective clients, highlighting key features and benefits.
- Provide first-level troubleshooting and support for GAL ticketing software users.
- Maintain accurate and up-to-date documentation of customer interactions, support cases, and sales activities within CRM platforms.
- Manage the onboarding process for new customers, ensuring a smooth transition and effective use of the software.
- Follow up on contract renewals and maintain ongoing communication to support customer retention.
- Collaborate with technical teams to resolve complex issues and relay customer feedback for continuous product improvement.

Required Qualifications

- Minimum of 2 years of relevant experience in sales and customer support, preferably within software or technology sectors.
- Bachelor’s degree or equivalent professional experience.
- Proficiency in both English and Urdu to effectively communicate with diverse customer bases.
- Familiarity with Customer Relationship Management (CRM) systems and ticketing platforms.
- Strong interpersonal and consultative sales skills, with the ability to explain technical concepts clearly.
- Ability to work efficiently in a fast-paced, customer-facing environment.

Preferred Qualifications and Benefits

- Experience specifically with ticketing or event management software is advantageous.
- Candidates who demonstrate a proactive approach to problem-solving and customer engagement will be highly valued.
- The role offers a competitive salary range of PKR 50,000 to 80,000 per month.
- Working hours are scheduled during the morning shift, providing a structured workday.

This position is ideal for professionals seeking to leverage their sales and support expertise in a dynamic software environment, contributing to both customer satisfaction and business growth.