Sales & Support Executive

We are looking for a motivated and customer-focused Sales & Support Officer to join our team full-time, working on-site. This role primarily involves managing customer support inquiries and pursuing sales opportunities for offshore clients based mainly in Canada and the United States. The position requires working night shifts from 8:00 PM to 5:00 AM, Monday through Friday, with weekends off and US holidays observed. The ideal candidate will have strong communication skills, be adept at building customer relationships, and perform well in a fast-paced environment.

Key Responsibilities
Handle inbound and outbound customer support calls professionally and efficiently. Respond promptly to customer inquiries through phone, email, and CRM platforms. Identify customer needs and recommend suitable products or services. Manage sales opportunities by following up on leads to achieve conversion targets. Maintain accurate customer records and interaction histories within CRM systems. Collaborate with internal teams to resolve customer issues quickly and effectively. Track and update customer requests, tickets, and sales activities using JIRA and CRM tools. Ensure high levels of customer satisfaction and service quality. Meet assigned sales and support key performance indicators (KPIs).

Required Qualifications
At least one year of experience in customer support, call center operations, sales, or business development. Experience working with international clients, preferably from Canada and the United States. Excellent spoken and written English with a US or neutral accent. Strong telephone communication and customer engagement skills. Proficient in using modern CRM systems and understanding customer lifecycle management. Ability to use JIRA effectively for task tracking and issue management. Strong problem-solving and relationship-building abilities. Ability to multitask and work independently during night shifts. Basic proficiency in Microsoft Office applications. Intermediate education level preferred.

Preferred Qualifications and Benefits
Experience handling offshore customers and familiarity with international business operations is highly valued. Competitive monthly salary ranging from PKR 70,000 to 80,000. Fixed weekends off (Saturday and Sunday) with observance of US calendar holidays. A professional and growth-oriented work environment offering opportunities to develop skills and gain valuable experience. The hiring process includes a mandatory in-person interview to ensure candidate suitability. This role is based in Rawalpindi and requires strict on-premises attendance; remote or hybrid work options are not available.

This position provides a valuable opportunity to engage with international clients while enhancing sales and support skills within a structured and supportive setting. Candidates interested in joining our team are encouraged to apply with an updated CV for consideration.