Sales & Support Executive

We are seeking a dedicated and customer-oriented Sales & Support Officer to join our team on a full-time, on-site basis. This role involves managing customer support inquiries and actively pursuing sales opportunities for offshore clients, primarily located in Canada and the United States. The position requires working night shifts from 8:00 PM to 5:00 AM, Monday through Friday, with weekends off and holidays observed according to the US calendar. The ideal candidate will possess strong communication skills, experience in customer relationship management, and the ability to thrive in a fast-paced environment.

Key Responsibilities
- Professionally handle inbound and outbound customer support calls.
- Respond promptly to customer inquiries via phone, email, and CRM platforms.
- Identify customer needs and recommend appropriate products or services.
- Manage sales opportunities and follow up on leads to meet conversion targets.
- Maintain accurate customer records and interaction history within CRM systems.
- Collaborate with internal teams to resolve customer issues efficiently.
- Track and update customer requests, tickets, and sales activities using JIRA and CRM tools.
- Ensure high levels of customer satisfaction and service quality.
- Achieve assigned sales and support key performance indicators (KPIs).

Required Qualifications
- Minimum of 1 year of experience in customer support or call center operations.
- Experience in sales or business development, preferably with international clients.
- Prior experience working with offshore customers, especially from Canada and the United States, is highly desirable.
- Excellent spoken and written English, with a US or neutral accent.
- Strong telephone communication and customer engagement skills.
- Proficiency in modern CRM systems and customer lifecycle management.
- Ability to use JIRA effectively for task tracking and issue management.
- Strong problem-solving and relationship-building abilities.
- Capability to multitask and work independently during night shifts.
- Basic proficiency in Microsoft Office applications.

Preferred Qualifications and Benefits
- Intermediate level education is preferred.
- The position offers a competitive monthly salary ranging from PKR 70,000 to 80,000.
- Fixed weekends off (Saturday and Sunday) and observance of US calendar holidays.
- A professional, growth-oriented work environment with exposure to international clients and business operations.
- The role is strictly on-premises; work-from-home or hybrid arrangements are not available.
- Location preference is Rawalpindi, with all work conducted in person.

Interested candidates are encouraged to submit their updated CV for consideration. Please note that shortlisted applicants will be required to attend an in-person interview as part of the selection process. This is a full-time role offering a stable work schedule and the opportunity to develop skills in a dynamic, international business setting.