Receptionist

Saloon & Spa seeks a smart, presentable, and well-spoken Receptionist to serve as the first point of contact for our clients. In this role, you will be essential in creating a welcoming environment by managing appointment scheduling, handling customer inquiries, and maintaining accurate records using Customer Relationship Management (CRM) software. You will contribute to the smooth day-to-day operations of the salon and spa, ensuring clients experience exceptional service from the moment they arrive. This position includes managing a small team of one person, requiring leadership skills to coordinate daily tasks and deliver consistent customer support. You will be responsible for overseeing front desk operations, assisting clients with needs promptly, and working collaboratively to uphold the brands reputation for quality care and professionalism. Your role is pivotal in maintaining client satisfaction and operational efficiency.
Responsibilities

Greet and welcome clients promptly and professionally as they enter the salon and spa.
Manage appointment scheduling efficiently using CRM software to maximize productivity and client convenience.
Operate the front desk, including answering and directing phone calls, responding to emails, and managing walk-in inquiries.
Maintain accurate client records and update customer profiles in the CRM system.
Coordinate with the small front desk team to ensure smooth daily operations and provide guidance as necessary.
Assist clients by answering questions regarding services, pricing, and promotions clearly and politely.
Handle cash transactions, process payments, and manage billing procedures accurately.
Monitor and replenish front desk supplies to maintain an organized workspace.
Support marketing initiatives by distributing promotional materials and informing clients about current offers.
Resolve client issues or complaints with professionalism, escalating complex concerns to management when needed.
Ensure compliance with salon policies, health and safety regulations, and confidentiality standards.
Collaborate with salon and spa staff to facilitate seamless client experiences and service delivery.