Posted Aug 28, 2025 381 views
Operational Leadership
Oversee daily resort operations across Front Office, Housekeeping, Food & Beverage, Spa & Wellness, Sports & Recreation, and Maintenance.
Ensure all facilities (restaurant, café, gym, sauna, steam, padel court, golf ramp, amphitheater, museum, guest rooms) operate seamlessly.
Maintain high service quality and guest satisfaction in line with international 4–5 star standards.
Guest Experience & Service Excellence
Deliver personalized hospitality aligned with heritage and cultural identity of the resort.
Manage guest relations, handle VIPs, and resolve service issues promptly.
Implement feedback systems and maintain high online review ratings (TripAdvisor, Booking.com, Google).
Financial Management
Prepare, manage, and control budgets, forecasts, and P&L.
Drive revenue growth through occupancy optimization, upselling, F&B performance, and ancillary services.
Control costs, monitor inventory, and optimize procurement strategies.
Team Management & HR
Recruit, train, and develop staff (including local community hires).
Foster a culture of excellence, teamwork, and continuous learning.
Implement performance management and staff recognition programs.
Business Development & Marketing
Work closely with Sales & Marketing team to position the resort in local and international markets.
Support in partnerships with travel agencies, aviation partners, and wellness retreat providers.
Promote resort’s unique cultural, heritage, and sustainability features to attract niche clientele.
Job Details
Sarai Hotels
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