Scheduler

This role involves live coordination of caregiver schedules for home care clients based in the United States. You will be responsible for assigning caregivers to clients, managing daily schedule updates, and handling last-minute changes such as cancellations or replacements. The position requires active engagement throughout your shift, as schedules can change frequently and demand immediate attention. This is a dynamic role where real-time decisions directly impact client care coverage, rather than a passive administrative task.

Key Responsibilities
- Coordinate daily caregiver schedules for assigned clients
- Match caregivers to clients based on availability and specific requirements
- Manage schedule changes, cancellations, and urgent updates promptly
- Arrange replacement caregivers when necessary
- Communicate schedule updates with caregivers and clients via phone calls
- Maintain an updated list of available backup caregivers
- Ensure all client shifts are fully covered at all times
- Keep scheduling records accurate and up to date
- Proactively identify and resolve any scheduling gaps to avoid coverage issues

Required Qualifications
- Strong spoken and written English skills, suitable for US-based communication
- Ability to work night shifts aligned with US Eastern Time, six days per week
- Demonstrated reliability and consistency in work performance
- Access to a laptop or desktop computer in good working condition
- Stable high-speed internet connection
- Quiet workspace conducive to calls and coordination activities

Preferred Qualifications and Benefits
- Clear and confident communication skills
- Ability to remain calm and composed in fast-changing situations
- Quick thinking and effective problem-solving abilities
- Strong organizational skills with attention to detail
- Ability to work independently and take ownership of tasks
- No prior experience required; however, strong communication skills and responsibility are essential

Compensation and Benefits
During the first 30 days, the base salary is 70,000 PKR per month, with an attendance bonus of 10,000 PKR, totaling 80,000 PKR monthly. After the initial period, the base salary increases to 90,000 PKR per month, with an attendance bonus of 10,000 PKR and a weekly performance bonus of 10,000 PKR. This brings the total earning potential to approximately 140,000 PKR per month, assuming perfect attendance and achievement of all performance bonuses.

Additional benefits include a medical allowance, paid holidays and leave, full training provided, and the opportunity to work 100% remotely. There are also growth opportunities within an international operations team.

Success in this role means ensuring smooth daily scheduling operations, quickly managing changes, and maintaining consistent communication so that clients always have confirmed caregiver coverage. This position is ideal for individuals who communicate clearly in English, thrive in fast-paced environments, are organized and detail-oriented, take responsibility for their work independently, and are consistent and performance-driven.