Receptionist

Sclera Games

Multiple Cities, Pakistan

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Sclera Games is seeking a dedicated and professional Receptionist to manage front desk operations and serve as the first point of contact for visitors and clients. The ideal candidate possesses excellent verbal and written communication skills, a polished phone manner, and strong interpersonal abilities to handle inquiries effectively. This role requires proficiency in basic office software such as MS Office and Google Docs, as well as demonstrated punctuality and a well-groomed professional appearance. The Receptionist will coordinate appointment scheduling, maintain calendars, and manage calls with attention to detail and efficiency. The position includes managing a team of five individuals, entailing supervisory responsibilities to ensure smooth front desk operations. The Receptionist will oversee daily activities, facilitate team collaboration, and support staff development to uphold the companys standards of customer service. This role demands prior experience in a similar capacity with a focus on customer service excellence, strengthened by the ability to use Customer Relationship Management software and advanced call handling techniques.
Responsibilities

Greet and welcome visitors in a courteous and professional manner, providing assistance and directing them appropriately.
Manage incoming and outgoing calls, ensuring call handling and telephone etiquette meet company standards.
Schedule and coordinate appointments and meetings efficiently, maintaining an organized and up-to-date calendar.
Operate and maintain CRM software to track customer interactions and manage relationships effectively.
Supervise and support a team of five front desk personnel, ensuring they deliver excellent customer service and maintain a positive work environment.
Maintain a tidy, organized, and well-presented reception area to uphold the company's professional image.
Use basic office software such as MS Office and Google Docs for managing correspondence, documents, and reports.
Handle client inquiries promptly and professionally, resolving issues or directing them to the appropriate department as required.
Assist with administrative tasks such as processing mail, managing office supplies, and ensuring timely communication across departments.
Adhere to company policies and protocols with a focus on punctuality, confidentiality, and professionalism at all times.