Scrum Master

We are seeking a Scrum Master with 3-4 years of experience, ideally having worked as a Scrum Master or delivery lead for software teams. Experience in healthcare or other regulated industries is highly preferred. This is a remote position based in Lahore, with the candidate expected to manage work aligned with the US time zone (6 PM to 3 AM).

Key Responsibilities:
- Manage the Kanban board for assigned teams, which initially include Backend, Frontend, QA, AI, and Mobile teams. This involves conducting daily board walks, replenishment sessions with the Director, and regular retrospectives.
- Set and enforce work-in-progress (WIP) limits per Kanban column, raising alerts when limits are exceeded.
- Maintain the Jira board for the project (CARE), ensuring every in-flight item has a clear owner, acceptance criteria, and current status.
- Collaborate with the Director and requirements owners to refine the backlog, ensuring tickets meet the definition of ready before being pulled into work.
- Monitor blocked and aging items daily, escalating cross-team dependencies and unresolved blockers to the Director within one business day.
- Publish a weekly delivery report highlighting completed items, blocked or aging tasks, and any risks.
- Confirm closure of operational issues with the reporter and coordinate release readiness with QA and DevOps teams.
- Report key flow metrics including throughput, cycle time, work-item age, and escaped defects.
- Note that technical design, code review, and people management responsibilities are out of scope for this role.

Required Qualifications:
- Proven experience managing Kanban boards and Agile delivery processes for software teams.
- Proficiency in Jira administration, including managing boards, workflows, filters, and dashboards.
- Strong communication skills in English, both written and spoken, with the ability to facilitate meetings, escalate risks directly, and provide accurate written status reports.
- Ability to read and understand pull requests and deployment pipelines at a basic level.
- Willingness and ability to work remotely during US time zone hours (6 PM to 3 AM).

Preferred Qualifications and Benefits:
- Kanban certification such as Kanban University KMP or Professional Scrum Master I (PSM I) certification is preferred.
- Experience working in healthcare or other regulated industries is an advantage.
- Competitive monthly salary ranging from Rs150,000 to Rs250,000 based on experience and qualifications.

Candidates will be asked during the application process if they can manage a remote job aligned with the US time zone and to provide their expected salary. This role offers the flexibility of remote work while contributing to critical software delivery in a regulated environment.