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Job Description

Problem analysis and root cause documentation for all issues

  • Identify frequently occurring issues and coordinate with the concerned teams accordingly
  •  Work with all departments to facilitate issue resolution of problems elevated by our Customer Support Teams
  • Review escalated issues to identify trends and communicate
  • Provide recommendations for improving existing processes and procedures
  •  Learning and staying up to date with product releases and environment changes
  • Work under minimal supervision
  •  Ability to explain technical concepts to a wide range of end-users
  •  Ability to maintain composure under pressure
  •  Always keeping a can-do attitude and willingness to help other
  • Bachelor’s Degree in CS or a related field
  •  2+ years of relevant experience (.Net, SQL)
  • Engineering background and/or education (with a focus on software)
  •  Strong written and verbal English communication skills
  • Experience with Salesforce or another ticketing system
  • Solid knowledge of software testing processes
  •  Basic understanding of software engineering principles
  • Well organized, process oriented, outstanding follow-through and attention to detail.
  • Independent, self-motivated, ability to work under pressure, teamwork, multitasking, analytical skills.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 29, 2021
Posting Date:
Sep 28, 2021

Work Environments

Supervisor’s gender:
Male
Percentage of female coworkers:
30-39%
Flexible work time:
No
Remote work option:
No
Transport allowance:
No
Dedicated vehicle / Pick-and-Drop:
No
Overnight travel requirement:
Rarely
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SDS IT

Information Technology · 51-100 employees - Islamabad

pSDS IT/p