Posted Oct 23, 2020 29 views
Certified Café Expert Job Description
Reports to: Franchise Partner or Café Manager
Purpose
To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business.
Key Responsibilities:
Product Preparation & Knowledge
• Making drinks, including blender and espresso based beverages
• Serving food
• Creating merchandise gifts
• Preparing whole and ground bean packages
• Providing product information to guests
Selling
• Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, café cards etc.)
Cleaning and Organizing
• Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
• Re-stocking product (e.g. beans, cups, merchandise)
• Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers)
Cash Handling
• Completing sales with guests using cash, debit/credit, givex
• Follow business procedures for handling voids and cash handling mistakes
End of shift reconciliation of cash and register records
Experience Delivery
• Providing consistent, individualized guest attention
• Acting in a friendly, approachable manner
• Demonstrating passion and confidence for Second Cup brand
Job Details
Second Cup Coffee Co.
pSecond Cup Coffee Co./p
What is your Competitive Advantage?
Similar Job Titles
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
