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Job Description

Responsibilities:

1- Diagnose, troubleshoot, and resolve issues

2- Responding to technical support tickets.

3- Proposing simple and effective solutions.

4- Ensure proper logging of all issues.

5- Provide accurate feedback to customers promptly.

6- Prepare accurate reports promptly

7- Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.

Requirements:

1- Critical thinker

2- Customer focused attitude

3- Excellent communication skills

4- Good technical knowledge

5- Prior experience working with customers from North America, Europe or Asia Pacific providing

support or training for a technology-based product

6- Flexibility in work hours to align with the customers day time

7- Engineering background is preferred but not required

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Aug 31, 2020
Posting Date:
Jul 30, 2020
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Securiti.AI

Information Technology · 11-50 employees - Karachi

pWe are top tier VC funded company, headquartered in Silicon Valley and currently in stealth mode. The company is being built and managed by proven serial entrepreneurs and executives, who have built and scaled global companies successfully before. We are changing the game on how AI-powered applicat ...Read More

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