Senior Associate - FTC Factoring Ops

This role is responsible for the accurate and timely management of disbursement, settlement, amendments, reconciliation, testing, and monitoring activities related to Supply Chain, Factoring, and associated loan portfolios. The incumbent will ensure all processes are executed in strict accordance with established Process Notes, SOPs, and agreements with relevant stakeholders. The position demands end-to-end ownership of the assigned portfolio, maintaining agreed service levels, turnaround times, and zero-error accuracy.

Key Responsibilities

- Adhere strictly to all processes as outlined in Product Programs, Process Notes, SOPs, OPM, CPM, and ADMs.
- Maintain comprehensive product knowledge, particularly in Supply Chain and Factoring products, including Standard Wholesale Credit policies.
- Conduct thorough reviews of Credit Proposals and Agreements during sanctioning to ensure error-free disbursement against client drawdown requests.
- Accurately recover fees, charges, VAT, interest, profit, penalties, and charity related to outstanding exposures, specifically for Supply Chain and Factoring loans and finances.
- Apply a strong understanding of accounting standards and APPM to ensure precise accrual of income and charge components.
- Possess complete knowledge of SWIFT and UAEFTS standards to ensure error-free execution of payments.
- Participate actively in User Acceptance Testing (UAT) for operating systems, promptly addressing any observations or defects.
- Monitor post-disbursement credit terms closely and report any breaches immediately.
- Coordinate effectively with all relevant stakeholders to resolve exceptions and clarify issues until closure.
- Perform and review daily reconciliations of all recorded activities and process steps, ensuring continuous follow-up and daily reporting of reconciliation status to unit management.
- Ensure all banking accounts are balanced during reconciliation across multiple systems.
- Develop and maintain controlled mechanisms to guarantee timely and error-free completion of all activities.
- Escalate delays or unaddressed action items to the Manager within defined timelines.
- Share knowledge gaps and errors with line management and the team to enhance customer service quality.
- Demonstrate thorough understanding of the trade cycle to avoid errors during Compliance and Enhanced Due Diligence (EDD) screening.
- Exhibit strong referral and follow-up skills to ensure completion of outstanding tasks.
- Prevent revenue leakage by ensuring all charges are collected accurately.
- Ensure no pending reconciliation entries remain in Nostro/Vostro or internal accounts.
- Manage new system UATs, define requirements, and conduct necessary follow-ups.
- Maintain expertise in banking platforms such as Flex (Oracle), ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO, and SCF/IMX/Kastle.

Required Qualifications

- Bachelor’s Degree in a relevant field.
- 4 to 7 years of experience in Supply Chain Factoring, Corporate Credit, and Trade Finance Operations.
- Proven experience handling multiple system UATs, preparing Business Requirement Documents (BRDs), and meeting strict deadlines.
- Familiarity with multiple banking systems including CBS/Flex, ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO, and SCF/IMX/Kastle.
- Ability to quickly learn new banking systems and identify any operational gaps.
- Experience managing complex reconciliations between banking systems to ensure seamless connectivity.
- Solid knowledge of trade documents and the trade finance cycle.
- Experience reviewing credit proposals and agreements with attention to detail.
- Proficient in conducting EDD and Compliance screenings on submitted requests and trade documents.

Preferred Qualifications and Benefits

No specific preferred qualifications or benefits were mentioned in the original description.

This role demands a detail-oriented professional with strong analytical skills and the ability to manage multiple systems and stakeholders effectively, ensuring flawless execution of supply chain and factoring loan operations.