Senior Associate I – HC Operations

A. F. Ferguson & Co. (a member firm of the PwC network)

Karachi , Pakistan

Apply Now

Posted Yesterday 3 views Report Job

At PwC, the People Operations team plays a critical role in managing the entire employee lifecycle and handling daily HR operational tasks. This includes employee onboarding and offboarding, payroll and benefits administration, absence management, maintaining employee records, ensuring compliance with labor laws, and addressing employee inquiries. The team ensures that HR processes and systems function efficiently to support the workforce effectively. As part of Human Resource Operations, you will handle various HR transactions and administrative activities, serving as a primary point of contact for employee inquiries and collaborating with a team to resolve complex business challenges from strategy through execution.

Key Responsibilities

- Manage end-to-end HR operations including employee lifecycle processes, HR systems, workforce reporting, performance and reward activities, employee benefits, governance, and HR projects.
- Maintain accurate employee data and coordinate with internal and external stakeholders to prepare operational documentation.
- Perform monthly reconciliation of Workday reports against payroll sheets across all locations.
- Prepare and deliver HR operations data, reports, and ad-hoc analyses as required.
- Develop monthly headcount dashboards to support workforce planning.
- Support the annual increment cycle by compiling line-of-service increment sheets, updating data, and preparing and distributing increment letters.
- Assist with the annual bonus cycle by compiling bonus sheets and managing related communications.
- Coordinate promotion eligibility criteria and related documentation.
- Maintain comprehensive employee and beneficiary data for health insurance, benefits, and claims.
- Provide monthly updates of newly enrolled and terminated employees to insurance providers.
- Liaise with insurance companies to support employees and resolve medical emergencies.
- Manage annual health insurance renewals and employee claims.
- Process reimbursements for staff children’s education expenses in accordance with company policy.
- Maintain EOBI data and share it with Administration and Finance teams monthly.
- Process employee identification cards.
- Prepare bulk employee documentation such as trainee joining letters, secondment letters, and account-opening letters.
- Coordinate trainee rotations and administer relevant forms (Forms Q, R, and S).
- Prepare batch-wise trainee overtime and leave encashment calculations.
- Manage employee exit processes, including final settlements and provident fund coordination.
- Support reporting and governance requirements related to QMSE, Network Standards, and IT audits.
- Provide operational support for additional HR projects and activities.
- Respond to ad-hoc requests and offer cross-functional support as needed.

Required Qualifications

- Bachelor’s degree in Management, Human Capital, or a related field.
- 2-3 years of relevant experience in HR operations or a similar role.
- Strong skills in employee data management, HR software, and HR policies.
- Ability to handle confidential information with discretion.
- Excellent communication, analytical thinking, and problem-solving skills.
- Proficiency in coordinating staff and managing employee lifecycle activities.
- Familiarity with payroll, benefits administration, and compliance with labor regulations.

Preferred Qualifications and Skills

- Experience with digital tooling and HR metrics.
- Ability to embrace change and demonstrate emotional regulation.
- Skills in conflict resolution, employee engagement strategies, and documentation administration.
- Competence in AI fluency and AI-human collaboration is a plus.
- Active listening and empathy to effectively address employee concerns.

This role does not require travel, government clearance, or work visa sponsorship. It offers the opportunity to contribute to a dynamic HR team within a leading professional services firm, supporting continuous improvement and operational excellence in human capital management.