Senior Associate I – HC Operations

At PwC, the Human Capital team plays a vital role in managing the entire employee lifecycle and handling day-to-day HR operational tasks. This includes onboarding and offboarding employees, administering payroll and benefits, managing absences, maintaining employee records, ensuring compliance with labor laws, and addressing employee inquiries. The team ensures that HR processes and systems function efficiently to support the workforce smoothly. As part of Human Resources Operations, you will execute HR transactions and administrative activities, act as a primary HR contact for resolving or escalating inquiries, and contribute to solving complex business challenges from strategy through execution.

Key Responsibilities

- Perform monthly reconciliation of Workday reports against payroll sheets across all locations.
- Prepare and deliver HR operations data, reports, and ad-hoc analyses as needed.
- Develop monthly headcount dashboards to track workforce metrics.
- Support the annual increment cycle by compiling increment sheets by line of service, updating data, and preparing and distributing increment letters.
- Assist with the annual bonus cycle by compiling bonus sheets, preparing letters, and managing communication.
- Coordinate promotion eligibility criteria and related documentation.
- Maintain comprehensive employee and beneficiary data for health insurance, benefits, and claims.
- Provide monthly updates of newly enrolled and terminated employees to insurance providers.
- Liaise with insurance companies to support employees and resolve medical emergencies.
- Manage annual health insurance renewals and employee claims processing.
- Process reimbursements for staff children’s education expenses according to company policy.
- Maintain EOBI data and share it monthly with Administration and Finance teams.
- Handle employee card processing.
- Prepare bulk employee documentation such as trainee joining letters, secondment letters, and account-opening letters.
- Coordinate trainee rotations and manage Forms Q, R, and S administration.
- Prepare trainee overtime and leave encashment calculations on a batch basis.
- Manage employee exit processes, including final settlements and provident fund coordination.
- Support reporting and governance requirements related to QMSE, Network Standards, and IT audits.
- Provide operational support for various HR projects and activities.
- Respond to ad-hoc requests and offer cross-functional support as required.

Required Qualifications

- Bachelor’s degree in management, human capital, or a related field.
- 2 to 3 years of relevant experience in HR operations or human capital management.
- Strong skills in employee data management, HR software, and HR metrics.
- Ability to handle confidential information with discretion.
- Effective communication, active listening, and conflict resolution skills.
- Proficiency in documentation administration and digital tooling.
- Analytical thinking and problem-solving capabilities.
- Experience in managing employee lifecycle processes and employee relations.

Preferred Qualifications and Benefits

- Familiarity with AI tools and AI-human collaboration in HR processes.
- Skills in employee engagement strategies and embracing organizational change.
- Experience supporting governance, compliance, and audit requirements.
- Ability to coordinate staff and manage multiple priorities efficiently.
- Emotional regulation, empathy, and creativity in addressing employee needs.
- No travel requirements specified.
- Work visa sponsorship is not available for this role.
- Government clearance is not required.

This role offers an opportunity to contribute to a dynamic HR team focused on operational excellence and continuous improvement in human capital management. You will work closely with internal and external stakeholders to ensure smooth HR operations and support PwC’s workforce effectively.