Senior Associate I - HC Operations

A. F. Ferguson & Co. (a member firm of the PwC network)

Karachi , Pakistan

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Posted 19 hours ago 1 views Report Job

A.F. Ferguson & Co is committed to being the employer of choice for professional talent. As a trusted business advisor operating in a dynamic environment, we embrace opportunities that arise from diverse backgrounds and experiences. Our goal is to attract and retain the best individuals from a broad talent pool, reflecting the diversity of society. We foster a culture where employees can be authentic and are valued for their unique strengths.

At PwC, the People Operations team plays a crucial role in managing the employee lifecycle and handling day-to-day HR operational tasks. These include employee onboarding and offboarding, payroll and benefits administration, absence management, maintaining employee records, ensuring compliance with labor laws, and addressing employee inquiries. This team ensures HR processes and systems function efficiently to support the workforce effectively.

The role focuses on executing HR transactions and administrative activities across all HR areas. As a primary HR contact, you will resolve, escalate, or route inquiries according to HR protocols and contribute to a team that tackles complex business challenges from strategy through execution.

Key Responsibilities

- Workforce Data, Reporting, and HR Systems:
Conduct monthly reconciliation of Workday reports against payroll sheets across all locations. Prepare and deliver HR operations data, reports, and ad-hoc analyses as needed. Develop monthly headcount dashboards to support workforce planning.

- Performance, Reward, Payroll, and Promotions:
Assist with the annual increment cycle by compiling increment sheets by line of service, updating data, and preparing and distributing related letters. Support the annual bonus cycle similarly by managing bonus sheets and communication. Coordinate promotion eligibility criteria and related documentation.

- Employee Benefits and Statutory Administration:
Maintain comprehensive employee and beneficiary data for health insurance, benefits, and claims. Provide monthly updates on newly enrolled and terminated employees to the insurance provider. Liaise with the insurance company to support employees and manage medical emergencies. Coordinate annual health insurance renewals and oversee employee claims. Process reimbursements for staff children’s education expenses per policy. Maintain EOBI data and share it monthly with Administration and Finance teams. Manage employee card processing.

- Onboarding, Induction, and Trainee Administration:
Prepare bulk documentation including trainee joining letters, secondment letters, and account-opening letters. Coordinate trainee rotations and manage Forms Q, R, and S. Prepare batch-wise trainee overtime and leave encashment calculations.

- Employee Exit Management:
Prepare final settlements for departing employees and coordinate provident fund processing.

- Governance, Technology, and Project Support:
Support reporting and governance requirements related to QMSE, Network Standards, and IT audits. Provide operational assistance for various HR projects and activities. Respond to ad-hoc requests and offer cross-functional support as needed.

Required Qualifications

- 2-3 years of relevant experience in HR operations or a related field
- Bachelor’s degree in Management, Human Capital, or a relevant discipline

This role offers the opportunity to work within a reputable professional services environment, contributing to efficient HR operations and supporting a diverse workforce. Candidates with strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities will thrive in this position.