Senior Associate - Source to Pay

Carrier, a global leader in heating, ventilating, air conditioning, refrigeration systems, building controls, automation, and fire and security solutions, is seeking a Senior Associate - Source to Pay (P2P) to join their team in Hyderabad, India. This full-time role is based at Raheja Mindspace, Cyberabad, and offers an exciting opportunity to contribute to safer, smarter, and more sustainable building environments. The P2P Center of Excellence (CoE) Subject Matter Expert (SME) will provide expertise in Procure-to-Pay processes and systems, collaborating with stakeholders to implement and optimize solutions. The role focuses on process improvement, training, end-user support, and maintaining system efficiency to drive operational excellence.

Key Responsibilities:
- Provide subject matter expertise in P2P processes, ensuring alignment with global policies, rules, and procedures.
- Support escalations and resolve non-standard issues within P2P operations.
- Maintain accurate role mapping in workflows and tools, ensuring compliance with local regulations.
- Monitor process performance through KPIs and root cause analysis at regional and country levels.
- Develop and maintain detailed process reviews ("deep dives") with business stakeholders.
- Promote continuous improvement initiatives and deliver training to enhance operational effectiveness.
- Manage relationships with stakeholders across regions, countries, and locations.
- Execute operational tasks to deliver lean, stable, and controlled P2P operations with high quality.
- Ensure end-to-end process integration, functional ownership, and adherence to internal controls and risk management policies.
- Foster a culture of continuous improvement within the P2P operations team.

Required Qualifications:
- Minimum of 3 years of relevant experience in Procure-to-Pay process improvement and root cause analysis.
- Graduate degree in Finance, Economics, or equivalent work experience.
- Strong understanding of continuous improvement methodologies.
- Excellent analytical and problem-solving skills with a process-oriented mindset.
- Proficient in Excel and ERP systems.
- Strong customer service orientation with excellent communication skills in English (both oral and written).
- Ability to navigate complex organizational structures effectively.
- Presentation and interpersonal skills to engage with diverse stakeholders.
- Flexible, proactive, and detail-focused approach to work.

Preferred Qualifications and Benefits:
Carrier is committed to providing competitive benefits and fostering a supportive work environment. Employees enjoy flexible schedules, parental leave, and a holiday purchase scheme to prioritize work-life balance. The company offers professional development opportunities to help advance careers and an Employee Assistance Programme to support personal well-being.

Carrier values its employees’ expertise, creativity, and passion, striving to create an inclusive workplace that promotes diversity and teamwork. The company continuously develops best-in-class programs to engage and retain top talent, encouraging innovation and growth. This commitment is embodied in "The Carrier Way," which focuses on employee development, feedback, and creating a sense of belonging.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class.

For more information on privacy and applicant rights, please refer to Carrier’s Job Applicant Privacy Notice on their corporate website.

Join Carrier and contribute to building a safer, smarter, and more sustainable future.