Senior Billing Specialist

Motive is a leading technology company dedicated to empowering businesses that operate in the physical economy by providing tools that enhance safety, productivity, and profitability. The Motive platform integrates safety, operations, and finance functions into a single system, leveraging AI and IoT hardware to automate and simplify fleet management, driver oversight, and equipment tracking. Serving over 120,000 customers globally across diverse industries such as transportation, logistics, construction, energy, agriculture, and retail, Motive is recognized for its strong culture, rapid growth, and commitment to innovation. With a workforce of more than 3,000 employees worldwide, Motive offers a dynamic, mostly remote work environment with opportunities to collaborate onsite at one of its eight global offices.

Key Responsibilities

- Manage the entire billing cycle by monitoring account billing status, investigating inconsistencies, reviewing billing documents for accuracy, and ensuring timely invoicing.
- Generate Vendor Finance funding invoices for lenders, escalate discrepancies, and resolve issues related to taxes, lender fees, and invoice adjustments.
- Support enterprise billing by analyzing complex contracts, validating pricing and terms, and coordinating customized invoices and billing schedules for strategic accounts.
- Handle card and ACH chargebacks end-to-end, including intake, investigation, evidence preparation, representation, deadline tracking, and final outcome recording in compliance with network, bank, and company policies.
- Oversee cancellations, early terminations, refunds, credits, write-offs, and held-to-contract fees, ensuring adherence to company policies and approval processes.
- Conduct billing audits and reconciliations such as invoice-to-usage reviews, general ledger tie-outs, and partner funding file validations; assist with month-end close, period cutoffs, and SOX-compliant audit trails.
- Collaborate cross-functionally with Sales, Customer Success, Account Management, Order Management, Accounting, Tax, Payments, and vendor operations to resolve billing issues, maintain data integrity, and improve billing processes through root-cause analysis and reporting.

Required Qualifications

- Minimum of 2-3 years of experience in billing, payments, accounts receivable, finance operations, or related fields.
- Proven expertise in managing enterprise billing, invoice generation, refunds, credits, chargebacks, payment disputes, cancellations, and reconciliations in a high-volume environment.
- Strong understanding of billing operations, payment flows, financial controls, and account reconciliation.
- Ability to independently investigate complex issues, assess risks, exercise sound judgment, and drive resolutions efficiently.
- Excellent analytical, written, and verbal communication skills with a strong focus on documentation accuracy and cross-team collaboration.
- Advanced proficiency in Excel and Google Sheets, including handling large datasets and reconciliations.
- Experience working with ERP systems and internet-based business applications; familiarity with Zuora, Salesforce, payment processors, or similar platforms is highly preferred.
- Bachelor’s degree in Accounting, Finance, Business, or a related discipline is mandatory.
- Availability to work US business hours from 9:00 p.m. to 6:00 a.m. Pakistan Time, Monday through Friday, with occasional month-end or quarter-end coverage.

Preferred Qualifications and Additional Information

Experience in SaaS, fintech, payments, or other high-growth technology sectors is advantageous. Motive values diversity and inclusion and is an equal opportunity employer welcoming candidates from varied backgrounds and experiences. Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations. Certain roles may require signing a non-compete agreement depending on jurisdiction and position. Interviews and onboarding may take place in person at one of Motive’s global offices.

Motive’s commitment to a supportive and innovative workplace has earned it numerous accolades, including recognition by Fortune, Forbes, and Comparably for culture, leadership, and career growth opportunities. Join Motive to contribute to a fast-growing company that is transforming physical operations worldwide.