Senior Branch Services Officer

We are seeking a dedicated and experienced professional to join our Operations team in a supervisory capacity. The ideal candidate will have a strong background in banking operations, with a minimum of four years of relevant experience, including at least one year in a supervisory role. This position involves overseeing critical functions such as cash management, clearing, and remittance, ensuring compliance with internal policies and regulatory requirements. The role requires effective coordination with branches and the Head Office to maintain high service standards and timely transaction processing. Additionally, the candidate will be responsible for preparing regulatory returns and acting as a backup to the Operations Manager.

Key Responsibilities

- Supervise cash, clearing, and remittance functions to ensure smooth and efficient operations.
- Authorize non-financial transactions and activities after verifying completeness in accordance with bank policies and regulatory guidelines.
- Maintain service standards and ensure transaction turnaround times (TAT) meet the bank’s defined benchmarks.
- Coordinate with branches and the Head Office on daily operational matters to facilitate seamless communication and issue resolution.
- Oversee the preparation and submission of periodic returns to the State Bank of Pakistan (SBP) and Head Office for the functions under supervision.
- Serve as a backup to the Operations Manager, stepping in as needed to ensure continuity of leadership and operational effectiveness.

Required Qualifications

- A minimum of a Bachelor’s degree from an HEC-recognized institute or university.
- At least four years of relevant banking experience, including a minimum of one year in a supervisory role.
- Strong written and verbal communication skills to effectively manage teams and liaise with various stakeholders.
- A sound understanding of Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) regulations to ensure compliance within operational activities.

Department: Operations
Location: Multiple Cities
Application Deadline: 5th November 2026

This role offers an excellent opportunity for professionals seeking to advance their careers in banking operations within a dynamic and supportive environment. Candidates who meet the above criteria and are committed to maintaining high standards of operational excellence are encouraged to apply.