Senior Branch Services Officer

This position requires a dedicated professional with a minimum of four years of relevant banking experience, including at least one year in a supervisory capacity. The role focuses on overseeing critical operational functions such as cash handling, clearing, and remittance processes within the bank. The successful candidate will ensure compliance with internal policies and regulatory requirements, maintain service standards, and coordinate effectively with various branches and the Head Office. This role also involves preparing regulatory and internal reports and acting as a backup to the Operations Manager, contributing to the smooth functioning of daily banking operations.

Key Responsibilities

- Supervise cash, clearing, and remittance functions to ensure accuracy and efficiency.
- Authorize non-financial transactions and activities after verifying completeness and compliance with bank policies and regulatory guidelines.
- Maintain service standards and ensure transaction turnaround times (TAT) meet the bank’s prescribed benchmarks.
- Coordinate with branches and the Head Office on day-to-day operational matters to facilitate seamless communication and resolution of issues.
- Supervise and prepare periodic returns for the State Bank of Pakistan (SBP) and Head Office related to the functions under supervision.
- Serve as a backup to the Operations Manager, stepping in as needed to maintain operational continuity.

Required Qualifications

- Bachelor’s degree from an HEC-recognized institute or university.
- Minimum of four years of relevant experience in the banking sector.
- At least one year of experience in a supervisory role within banking operations.
- Good written and oral communication skills to effectively interact with internal teams and external stakeholders.
- Fair knowledge of Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) regulations to ensure compliance with legal requirements.

Preferred Qualifications and Benefits

- While not explicitly stated, candidates with additional certifications or training related to banking operations, compliance, or leadership will be considered favorably.
- The position is based in multiple cities, offering flexibility in location.
- Working within a reputable banking institution provides opportunities for professional growth and development in the financial sector.

Interested candidates who meet the above criteria are encouraged to apply before the closing date of 5th November 2026.