Senior Cash Management Product Manager- Global Transaction Banking

This role is focused on supporting the development and continuous improvement of Payments and Financial Institution (FI) Clearing capabilities within Cash Management. The position involves assisting with product-related activities across domestic and cross-border payments, FI clearing services, and settlement support. Collaboration with business, operations, technology, compliance, and client-facing teams is essential to ensure efficient, well-controlled, and client-centric payment and clearing services that align with broader cash management and transaction banking goals.

Key Responsibilities

- Support the management and maintenance of Payments and FI Clearing products for Corporate and Institutional/FI clients, assisting with product enhancements related to domestic and cross-border payments, FI payment flows, clearing, and settlement support.
- Contribute to product proposition reviews, identifying improvements based on client feedback, operational insights, and market trends.
- Collaborate with internal stakeholders to keep payment and FI clearing products relevant, efficient, and compliant with internal guidelines.
- Assist in initiatives aimed at improving payment processing efficiency, including payment routing, transaction visibility, Straight-Through Processing (STP) levels, controls, and exception handling.
- Support changes impacting domestic and international payment services and contribute to process improvements related to payment journeys and client servicing.
- Provide ongoing support for FI clearing services, coordinating payment servicing, settlement support, and operational requirements.
- Identify service gaps and operational issues within FI clearing activities and work with teams to enhance client and internal servicing models.
- Collaborate with operations and technology teams to streamline payment and clearing processes by identifying manual touchpoints, bottlenecks, and control weaknesses.
- Support the implementation of process improvements and contribute to discussions on service and operational efficiency enhancements.
- Ensure day-to-day Payments and FI Clearing activities comply with internal policies, governance standards, and regulatory requirements.
- Assist in updating and reviewing Country Addenda to the Product Program Guidelines, considering legal, regulatory, compliance, tax, credit risk, and internal policy factors.
- Work closely with Compliance, AML, Sanctions, Risk, and other stakeholders to understand regulatory changes and their impact on product features and servicing.
- Maintain product documentation, process notes, and control records, ensuring alignment with the bank’s policies and risk appetite.
- Communicate risk, governance, and compliance updates to internal stakeholders to promote awareness and consistent application.
- Escalate issues related to payment processing, service quality, governance, or control concerns as necessary.
- Coordinate with business, operations, technology, implementation, and service teams on product-related matters, supporting communication, follow-up, and alignment on delivery timelines and service expectations.
- Participate in stakeholder discussions to facilitate smooth execution of product and process updates.

Required Qualifications

- Bachelor’s degree in business, finance, or a related field; a master’s degree is preferred.
- Minimum of 8 years’ experience in corporate banking, with a strong focus on payments and FI clearing products.
- Proven product management experience with a successful track record in product development and enhancement.
- Deep understanding of corporate banking operations, including payments, FI clearing, and related processes.
- Strong analytical and problem-solving skills with the ability to identify and implement process improvements.
- Excellent communication and stakeholder management skills, capable of building consensus and driving collaboration.
- Results-oriented mindset focused on delivering high-quality products and services.
- Proficiency in relevant banking software and systems, with the ability to quickly adapt to new technologies.
- Proactive and innovative approach, with a commitment to continuous learning and staying current with industry trends.

Preferred Qualifications and Benefits

- Minimum of 5 years product management experience specifically in payments and clearing.
- Strong knowledge of the GCC market for payments and FI clearing products.
- Experience in agile product and technology development methodologies.
- Demonstrated ability to develop and successfully commercialize new products.
- Strong people management skills and the ability to influence across teams.
- Analytical mindset with a focus on data-driven decision-making.
- Effective interpersonal skills for influencing and communication across diverse stakeholders.

This role offers the opportunity to lead and shape payment and FI clearing products within a dynamic banking environment, contributing to operational excellence and client satisfaction.