Senior Client Advisor

You will be responsible for delivering outstanding client service while actively contributing to sales growth, product knowledge enhancement, and client engagement initiatives. Your role involves managing client inquiries and resolving complaints efficiently, working closely with e-commerce, design, and operations teams to improve the overall client experience across multiple platforms. By leveraging your expertise, you will optimize the client journey, exceed expectations, support business growth, and help achieve sales targets. Collaboration with internal teams is essential to ensure seamless service delivery and strengthen the brand’s reputation.

Key Responsibilities:
- Provide expert product knowledge and deliver personalized client service tailored to individual needs.
- Resolve client issues promptly and professionally, ensuring high levels of satisfaction.
- Drive sales performance by meeting daily and weekly sales targets consistently.
- Maintain high-quality service standards across various communication channels, including phone, WhatsApp, email, and social media.
- Collaborate effectively with e-commerce, design, and operations teams to enhance the client experience and ensure brand consistency.
- Track and report on personal sales performance, offering insights to support continuous improvement.
- Stay informed about industry trends and competitor activities to maintain a competitive edge.
- Support operational functions such as logistics and administrative tasks to facilitate smooth business processes.

Required Qualifications:
- 2 to 4 years of experience in client services, preferably within the luxury fashion sector.
- Strong proficiency in ERP, CRM, and Shopify systems to manage client data and sales processes efficiently.
- Excellent communication, problem-solving, and interpersonal skills to engage clients and resolve issues effectively.
- A genuine passion for luxury fashion and a commitment to delivering client-centric service.
- Flexibility to work evenings, weekends, and holidays as needed to meet business demands.
- Ability to adapt quickly to frequent changes and perform well under pressure in a dynamic environment.

Preferred Qualifications and Benefits:
While not explicitly stated, candidates with a background in luxury retail and familiarity with digital sales platforms will find this role rewarding. The position offers the opportunity to work in a fast-paced, collaborative environment where your contributions directly impact client satisfaction and business success. You will gain valuable experience working alongside diverse teams and developing skills in both client service and operational support.

This role is ideal for a motivated professional eager to grow within the luxury fashion industry and contribute meaningfully to a brand’s client engagement and sales objectives.