Senior Customer Success/Support Engineer

pgEdge is looking for a Senior Customer Success/Support Engineer for the pgEdge Customer Success team. The team is responsible for onboarding all new pgEdge customers and ensuring their journey, from onboarding through production and post-production, is smooth and successful.

The CS Engineer works closely with the customer to get their application fully functional on pgEdge Enterprise PostgreSQL. They work with customers on architecture design, ensuring the proposed architecture meets the customer's requirements while staying aligned with pgEdge's recommended architecture practices. They also help customers set up development and production environments, including monitoring and observability.

They ensure that any blockers faced during the production cycle are resolved immediately, working with relevant teams, including Engineering and Product Management, to keep the customer moving forward.

They stay in close contact with the customer throughout, applying their top technical and problem-solving skills. Post-production, the CS Engineer ensures that support tickets submitted by pgEdge customers are handled in the most timely and professional manner, striving for resolution as fast as possible.

What you'll do

Own onboarding for new pgEdge customers, working closely with them to get their application fully functional on pgEdge Enterprise PostgreSQL
Work with customers on architecture design, ensuring it meets their requirements and aligns with pgEdge's recommended architecture
Assist customers with setting up development and production environments, including monitoring and observability
Resolve production blockers quickly, coordinating with Engineering and Product Management as needed
Debug replication, performance, and cluster issues directly with customers
Guide decisions on node topology, conflict resolution, and failover
Own post-production support tickets: respond promptly and professionally, and drive to resolution fast
Run health checks, upgrade planning, and architecture reviews for existing accounts
Contribute to runbooks and customer-facing docs based on field patterns

What you need

5/10+ years hands-on with PostgreSQL in production
Experience with logical replication or distributed databases (Spock, BDR, or pglogical a strong plus)
Fast at reading unfamiliar environments under time pressure
Strong communication across technical levels
Customer-facing experience in a technical product: support, professional services, or CS

Nice to have

Cloud native Postgres (RDS, Aurora, Cloud SQL)
Open-source Postgres contributions
Kubernetes-based database ops
Ansible, Docker, Bash scripting, experience on multiple Linux distros, Windows and MacOSX