Senior Customer Support Executive

We are seeking a confident and results-oriented Customer Service Representative to join our onsite team in Lahore. The ideal candidate will focus on engaging potential clients in the UK market through outbound calls, qualifying their needs, and scheduling appointments. This role requires strong communication skills and the ability to build positive relationships with prospects. Experience in the hospitality industry is highly preferred.

Key Responsibilities
- Make outbound calls to prospective clients in the UK market.
- Engage prospects in professional and meaningful conversations.
- Identify and qualify potential leads based on business needs.
- Maintain accurate records of calls, leads, and appointments.
- Follow up with prospects via calls, emails, or other communication channels.
- Build and maintain positive relationships with potential clients.

Required Qualifications
- Previous experience as an Appointment Setter, Telemarketer, Telesales Executive, or in a similar role.
- Experience working with the UK market is preferred.
- Excellent verbal and written communication skills in English.
- Confident, persuasive, and professional communication style.
- Strong ability to engage prospects and handle objections effectively.
- Comfortable working onsite and adhering to UK market timings.
- Familiarity with CRM systems and lead management tools is an advantage.

Preferred Qualifications and Benefits
- Experience in the hospitality industry will be highly valued.
- The position requires working six days a week on rotational shifts.
- A market-competitive salary will be offered.

This role is ideal for candidates who thrive in a dynamic, client-facing environment and are motivated to achieve measurable results. If you meet the above criteria and are ready to contribute to a growing team, we encourage you to apply.