Senior E-Commerce Analyst

We are seeking a seasoned and results-oriented Senior E-Commerce Analyst to independently manage client accounts while providing strategic guidance, mentorship, and operational support to junior analysts. The ideal candidate will possess extensive hands-on experience in e-commerce operations, analytics, marketplace management, client communication, and strategy development. This role serves as a senior resource within the team, ensuring high-quality execution, proactive account management, and continuous improvement across a diverse e-commerce portfolio.

Key Responsibilities

- Manage and oversee assigned e-commerce client accounts independently, understanding client objectives, business models, products, and growth targets.
- Act as the primary point of contact for clients, addressing concerns professionally and maintaining strong relationships.
- Monitor account performance regularly, identifying opportunities, risks, and areas for improvement.
- Prepare and present performance updates along with actionable recommendations to clients.
- Develop and implement proactive e-commerce strategies aligned with client goals and market trends.
- Analyze business and marketplace data to support strategic decision-making and identify growth opportunities.
- Conduct competitor and market analysis to recommend improvements in product listings, pricing, promotions, advertising, and overall marketplace performance.
- Create short-term and long-term growth plans for assigned accounts.
- Lead, mentor, and support Junior E-Commerce Analysts by reviewing their work, providing feedback, and helping troubleshoot complex issues.
- Establish best practices, workflows, and quality standards for e-commerce operations.
- Collaborate with the E-Commerce Manager to identify training and development needs within the team.
- Monitor key performance indicators such as sales, revenue, conversion rates, traffic, and advertising effectiveness.
- Translate data insights into actionable business recommendations and prepare analytical reports and dashboards for internal and client use.
- Ensure tasks are executed according to client requirements and company standards, identifying recurring issues and recommending process improvements.
- Develop standard operating procedures (SOPs), checklists, and reporting frameworks to enhance team efficiency and accuracy.
- Proactively identify and address potential client concerns to maintain high satisfaction and retention.
- Work closely with internal teams to resolve client challenges and contribute to upselling and account expansion opportunities when appropriate.

Required Qualifications

- Bachelor’s degree in Business, Marketing, E-Commerce, Analytics, or a related field.
- Minimum of 3 years of relevant e-commerce experience with proven ability to manage accounts independently.
- Strong understanding of e-commerce operations, marketplaces, and digital sales channels.
- Experience in analyzing e-commerce performance data and developing data-driven strategies.
- Prior experience mentoring or supervising junior team members is preferred.
- Excellent client communication and relationship management skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Proficiency in Excel/Google Sheets and reporting tools.
- Ability to manage multiple accounts, priorities, and deadlines effectively.

Preferred Qualifications and Benefits

Experience with platforms and tools such as Amazon, Shopify, Walmart, eBay, Etsy, Google Analytics, Google Ads, Amazon Seller Central/Vendor Central, Amazon PPC, marketplace analytics, product research, listing optimization, inventory and pricing analysis, and Conversion Rate Optimization (CRO) is advantageous.

Additional Information

This is a full-time, office-based position located in Bahria Town Phase 7, Rawalpindi. The working hours are from 8:00 PM to 5:00 AM, Monday through Friday, with training sessions held from 3:00 PM to 7:00 PM on weekdays. Candidates must be comfortable commuting to the office and working the specified night shift.

Applicants will be asked about their willingness to commute, comfort with night shift hours, and overall e-commerce experience during the application process.