Senior Education Counsellor - UK and Ireland

IDP is a global leader in international education services, committed to helping students, test takers, and partners achieve success through trusted relationships, advanced digital technology, and insightful customer research. As an Australian-listed company operating in over 50 countries, IDP employs a diverse team of more than 7,000 professionals from various nationalities and cultural backgrounds. With a strong customer-first approach and powered by global technology, IDP delivers exceptional services that turn local dreams into international realities.

Key Responsibilities

- Drive the achievement of pipeline goals, customer satisfaction, and advocacy targets throughout the student journey. This includes promoting essential student products and services, managing and maintaining leads, ensuring successful applications, seeking referral opportunities, and actively participating in events and lead generation activities. Maintaining an up-to-date database is also a critical part of this role.

- Provide exceptional customer service to students, their families, and education providers at every stage of the process. This involves participating in planning activities to enhance student engagement, delivering clear and accurate information about admissions, processes, and qualification options, and proactively engaging with students and education providers on a regular basis.

Required Qualifications

- Proven experience in a sales or customer service-driven environment, with a track record of meeting individual and team targets.

- Strong understanding of the education sector, particularly in placing students into Vocational Education and Training (VET) institutions and universities, including knowledge of immigration requirements and processes.

- Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or in a similar role.

- Excellent stakeholder management and communication skills, with fluency in English both verbally and in writing.

This role offers the opportunity to be part of a dynamic and diverse global team dedicated to making a meaningful impact in international education. Candidates with a passion for student success and a commitment to delivering high-quality counselling services will find this position rewarding and challenging.