Senior Executive Information Technology (IT)

This role involves managing and maintaining the organization's IT infrastructure across office and manufacturing sites. The candidate will be responsible for ensuring smooth day-to-day IT operations, providing technical support, and overseeing system availability and maintenance. They will also manage business applications such as FlowHCM, including user administration, configurations, updates, and vendor coordination. The position requires maintaining IT security, cybersecurity controls, data backups, and disaster recovery plans to support business continuity. Additionally, the role includes supporting technology-enabled operational systems like CCTV, biometric attendance, and access control.

Key Responsibilities

- Manage IT infrastructure, including computers, laptops, servers, printers, LAN/WAN, routers, switches, and internet connectivity across multiple locations.
- Oversee daily IT operations, troubleshooting, technical support, and system maintenance to ensure optimal performance.
- Administer FlowHCM and other business applications, handling user access, configurations, updates, issue resolution, and liaising with vendors.
- Provide IT support for all organizational functions, ensuring seamless integration with business processes.
- Maintain IT security protocols, cybersecurity measures, user management, data backups, disaster recovery, and business continuity plans.
- Support and maintain operational technology systems such as CCTV, biometric attendance, and access control systems.
- Keep accurate records of IT inventory, asset registers, software licenses, warranties, service contracts, and equipment lifecycle management.
- Develop, implement, and update IT policies, standard operating procedures (SOPs), system documentation, and workflows aligned with organizational needs.
- Ensure IT documentation is audit-ready, maintain data integrity, and comply with company policies and relevant regulatory standards.
- Coordinate with software vendors, internet service providers, and external IT consultants for system implementations, upgrades, maintenance, and issue resolution.
- Manage departmental budgets, procurement activities, and technology improvement initiatives.
- Identify opportunities to automate business processes, improve system integration, and enhance operational efficiency through technology solutions.

Required Qualifications

- Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- 4 to 6 years of relevant experience in IT administration, infrastructure management, and business application support.
- Proficiency in managing Windows environments, hardware, networking, servers, cybersecurity, and IT troubleshooting.
- Hands-on experience with HRIS/HCM software such as FlowHCM and other business application administration.
- Strong leadership abilities with excellent communication, vendor management, planning, and problem-solving skills.

Work Location

- This position requires in-person attendance at the designated office and manufacturing facilities.

This role offers an opportunity to lead and enhance the IT infrastructure within a dynamic environment, ensuring robust technology support that drives business success.