Senior Full-Stack Engineer — AI, CRM & Automation

AI Case Leads is developing an integrated platform that streamlines legal lead management, intake, communications, telephony, and AI-driven operations. Our solution replaces fragmented tools and manual workflows with a unified system that enables teams to manage leads, communicate with potential clients, qualify cases, automate follow-ups, and coordinate case delivery to law firms. We are also advancing AI-powered features such as call transcription, intake assistance, quality assurance, and operational automation. We seek a skilled Full-Stack Engineer to take ownership of existing systems, deliver reliable production features, and help scale our platform.

Key Responsibilities

- Lead full-stack product development by building and maintaining features across frontend and backend using React.js, Next.js, and TypeScript. Design APIs, backend services, database models, and integrations to support CRM functionality including contacts, lead pipelines, intake forms, conversations, appointments, and case management.

- Integrate AI models and APIs into production workflows, developing features like call transcription, AI-generated summaries, structured data extraction, and quality assurance. Build automation workflows for lead qualification, messaging, and follow-up while ensuring AI outputs are reliable and validated.

- Develop and maintain telephony and communication integrations using Twilio, FreeSWITCH, and related infrastructure. Support SMS workflows, appointment scheduling, callback handling, and campaign-based follow-ups. Troubleshoot call-routing, messaging, and event-processing issues, ensuring communication events are accurately linked to leads and conversation histories.

- Design and maintain PostgreSQL schemas, queries, migrations, and data relationships. Build backend services and event-driven integrations with webhook processing, validation, retry handling, and idempotency to maintain data integrity across CRM records, campaigns, contacts, and communication histories. Support data migration and validation from legacy platforms.

- Own features through the full lifecycle including implementation, testing, review, deployment, and post-release verification. Manage existing deployments and environments, use Git workflows effectively, investigate production issues, diagnose root causes, and implement durable fixes. Monitor application reliability, performance, security, and integration failures with a focus on safe, tested deployments.

- Collaborate closely with the Technical Project Manager, product owner, and engineering team. Translate business requirements into technical solutions, communicate trade-offs clearly, break down features into manageable tasks with acceptance criteria, identify technical risks early, and take proactive ownership of feature delivery.

Required Qualifications

- Minimum 5 years of professional software development experience with substantial full-stack ownership.

- Strong proficiency in TypeScript, JavaScript, React.js, and Next.js.

- Solid backend development skills with Node.js and API design.

- Expertise in PostgreSQL including schema design, SQL, relationships, and migrations.

- Experience building, integrating, and maintaining production applications with REST APIs, webhooks, third-party integrations, and asynchronous processing.

- Hands-on experience with automated testing, debugging, Git workflows, code reviews, and production deployments.

- Practical experience integrating AI/LLM APIs into production applications.

- Ability to troubleshoot unfamiliar codebases independently.

- Strong written communication skills and ability to explain technical decisions clearly.

Preferred Qualifications

- Experience with Python and AI/LLM application development.

- Familiarity with Twilio, SIP, FreeSWITCH, or other telephony systems.

- Background in building CRM, contact-center, lead-management, or communication platforms.

- Experience with SMS automation, workflow engines, campaign cadences, and event-driven systems.

- Knowledge of Docker, cloud hosting, CI/CD pipelines, and environment management.

- Experience in real-time communication, call transcription, audio processing, or AI-powered quality assurance.

- Experience migrating data and integrations from legacy platforms such as GoHighLevel.

- Exposure to legal technology, lead generation, or marketing automation.

We value engineers who take full ownership, deliver practical solutions, and maintain high-quality standards through testing and code review. Our team embraces clear communication, accountability, and early escalation of blockers to ensure smooth development and deployment. Candidates should be prepared to demonstrate their experience through examples of production applications, AI-powered features, and their approach to reliability and debugging.

This role offers the opportunity to contribute to a cutting-edge platform that combines legal technology with AI innovation, shaping the future of lead management and client intake processes.