Senior Group Leader

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to enabling customers, colleagues, and communities to thrive in a rapidly evolving world.

Key Responsibilities:
As a Manager Level Manager (MLM) or Senior Group Lead (GL), you will oversee daily operations for assigned queues or processes, ensuring 100% adherence to productivity and quality service level agreements (SLAs). You will collaborate closely with Service Delivery Leads (SDL) to prevent any delivery disruptions and enforce strict adherence to floor policies and time management among team members.

In this role, you will manage a team comprising Production Specialists and Front Line Managers (FLMs), with a typical span of control of 7-8 FLMs per MLM, managing over 56 full-time employees. You will support service delivery teams located both onsite and offsite to stabilize processes and enhance operational efficiency. Applying quality management methodologies such as DMAIC and Six Sigma, you will monitor and improve critical performance metrics.

Your responsibilities also include driving service delivery efficiency, managing knowledge resources, and standardizing processes within your account or line of business domain. You will play a key role in achieving revenue and margin targets through accurate internal and external reporting. Additionally, you will coach and mentor FLMs, guiding them to meet client requirements, improve process quality, and enhance client satisfaction.

Collaboration with multiple internal functions such as Finance, Human Resources, and Facility Management Group (FMG) is essential to resolve team-related issues and ensure smooth operations.

Required Qualifications:
- Proven experience of 5 to 8 years in managing operations within a non-voice business environment.
- Strong expertise in Geographic Information Systems (GIS) and Maps.
- Excellent command of English language.
- Indian nationality.
- Willingness to work from the Hyderabad delivery center (Work From Office).

Preferred Qualifications and Benefits:
Wipro encourages candidates who are passionate about continuous reinvention—of themselves, their careers, and their skills. The company fosters a culture of innovation and evolution, empowering employees to shape their own growth and contribute to a business driven by purpose. Joining Wipro means becoming part of a modern digital transformation partner with bold ambitions and a commitment to sustainable success.

This role offers the opportunity to work in a dynamic, collaborative environment where your leadership will directly impact client satisfaction and business outcomes. If you are motivated by challenges and eager to be part of a forward-thinking organization, Wipro provides the platform to realize your potential and drive meaningful change.