Posted Yesterday 32 views Report Job
Responsibilities
- Develop and implement customer care strategies, processes, SOPs, and service standards.
- Manage customer relationships, complaints, and escalations to ensure timely resolution.
- Coordinate with Sales, Finance, Construction, and Legal teams to address customer queries.
- Oversee customer databases, CRM systems, customer communications, and service performance.
- Lead the customer care team and drive continuous improvement in service quality and customer satisfaction.
- Master’s degree in Business Administration or a related discipline from a reputed university.
- 6–8 years of relevant experience in customer care and support management.
- Experience in both customer service and sales will be preferred.
- Candidates from the airline, telecommunications, or hospitality industries are preferred.
- Excellent communication, interpersonal, leadership, and problem-solving skills.
- Strong customer relationship management abilities and a polished, professional personality.
- A customer-centric mindset with a commitment to service excellence and customer satisfaction.
Skills
Job Details
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Gender:
No Preference
Age:
18 - 65 Years
Minimum Education:
Master
Career Level:
Manager
Experience:
3 Years - 5 Years
Apply Before:
Oct 28, 2026
Posting Date:
Oct 22, 2026
The Vertical
· 11-50 employees - Lahore
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