Senior Manager, Enterprise Sales (Lead- B2B Accounts Management) - (For Link3 Technologies Limited) - Job ID - 1538828

Link3 Technologies Limited is seeking a Senior Manager for Enterprise Sales to lead the B2B Accounts Management function. The role focuses on maximizing the lifetime value of existing corporate clients by driving retention, upselling, and cross-selling initiatives. The incumbent will ensure efficient collections, maintain high service standards, and align activities with the company’s overall business objectives. This position requires strong leadership skills to manage a team and build lasting relationships with key stakeholders in the B2B segment.

Key Responsibilities

- Develop and implement retention strategies aimed at fostering long-term loyalty among B2B corporate clients.
- Monitor customer health metrics to identify at-risk accounts and proactively address issues to prevent churn.
- Collaborate closely with Customer Experience and Technical teams to ensure service excellence and maintain high satisfaction levels.
- Identify opportunities within the existing client portfolio to upgrade connectivity bandwidth and integrate value-added services (VAS).
- Design pricing optimization and bundling initiatives tailored to corporate clients to increase Average Revenue Per Account (ARPA).
- Lead the team to achieve revenue targets through disciplined account mining and relationship expansion efforts.
- Build and nurture senior-level relationships with key decision-makers and stakeholders within the corporate segment.
- Conduct regular service reviews and site visits to stay informed about evolving client needs and market trends.
- Manage and mentor a dynamic team of Account Managers, guiding them on lead generation for upgrades and churn mitigation.
- Prepare periodic reports for management covering retention rates, upsell performance, and overall account health.
- Develop customized proposals for contract renewals and service expansions to meet client requirements.
- Oversee the Recovery Desk to manage outstanding payments and ensure timely collections from corporate and banking clients.
- Work with the Revenue Assurance team to detect billing discrepancies and minimize revenue leakage.

Required Qualifications

- Bachelor of Business Administration (BBA) in Marketing or a related field.
- Proven skills in Sales & Marketing, Client Service, Customer Service Quality Control, Customer Retention, Customer-Centric Approach, and Client Relationship Management.

Experience Requirements

- 12 to 16 years of relevant experience.
- Prior experience in the Telecommunications or Internet Service Provider (ISP) industry is essential.

Job Location

- Dhaka (Gulshan)

This role offers an excellent opportunity for a seasoned sales professional to lead a critical function within a growing technology company, driving business growth through strategic account management and customer retention.