Senior Manager - IT Operations

We are seeking a seasoned Senior Manager – IT Operations to lead and manage the organization’s IT infrastructure, systems, and technical support functions. This role is pivotal in ensuring the smooth day-to-day technology operations, maintaining reliable IT services, and supporting business objectives through effective system management. The successful candidate will oversee the IT team, coordinate technology projects, and ensure that all IT infrastructure aligns with operational needs.

Key Responsibilities

- Oversee daily IT operations, including infrastructure management and technical support services.
- Manage IT networks, servers, hardware, software, and critical business systems to ensure optimal performance.
- Guarantee the availability, reliability, and performance of IT infrastructure.
- Lead troubleshooting efforts for hardware, software, network, and system-related issues.
- Supervise IT support activities to ensure timely resolution of user requests.
- Develop and enforce IT policies, procedures, and operational standards.
- Oversee system upgrades, new implementations, and technology enhancement projects.
- Coordinate with IT vendors, service providers, and external partners to maintain service quality.
- Monitor IT systems continuously to identify and implement operational improvements.
- Ensure robust data backup and disaster recovery protocols are in place and maintained.
- Manage IT assets, licenses, equipment, and technology resources efficiently.
- Support the implementation and maintenance of security measures and access controls.
- Prepare regular IT operational reports, budgets, and updates for senior management.
- Lead, mentor, and evaluate the IT team to foster professional growth and high performance.
- Collaborate closely with management and other departments to understand and fulfill technology requirements.

Required Qualifications

- Master’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 8 years of IT experience, with at least 6 years in a senior or managerial role.
- Strong expertise in IT infrastructure, networking, systems administration, and technical support.
- Proven experience in leading and managing IT teams.
- Hands-on knowledge of servers, operating systems, network infrastructure, hardware, and business applications.
- Experience managing IT projects, vendor relationships, system implementations, and technology upgrades.
- Solid understanding of IT security principles, user access management, data backup, and disaster recovery processes.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication, leadership, and coordination abilities.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Qualifications and Benefits

- Experience working with ERP, POS, or other business applications.
- Familiarity with cloud platforms such as AWS or Microsoft Azure.
- Knowledge of enterprise networking components including firewalls, VPNs, switches, and routers.
- Experience with IT helpdesk or service management systems.
- Relevant certifications such as CCNA, CCNP, ITIL, Microsoft, AWS, Azure, or CISSP are advantageous.
- Competitive salary package up to Rs300,000 per month.
- Work location is on-site in Karachi, with the requirement to work night shifts as needed.

Candidates will be asked about their ability to work night shifts, experience with POS configuration, years of managerial experience in IT, and involvement in ERP implementations during the application process. This role demands a hands-on leader capable of driving IT operational excellence and supporting the company’s technology strategy effectively.