Senior Manager - Training & Development - PostEx

Our client, PostEx, is seeking a seasoned Senior Manager – Training & Development based in Lahore. This role demands an experienced and strategic leader to oversee the design, implementation, and evaluation of comprehensive learning and development initiatives across the organization. The Senior Manager will be instrumental in fostering a scalable learning culture and creating training programs that enhance employee capabilities, operational efficiency, leadership effectiveness, and overall business performance. The ideal candidate will have extensive expertise in learning and development strategy, capability building, leadership development, performance management, and managing large-scale training operations. They should be adept at working with a diverse, geographically dispersed workforce and collaborating closely with business leaders to identify skill gaps and translate business needs into measurable learning solutions.

Key Responsibilities

Training & Development Strategy: Develop and execute an annual learning and development strategy aligned with PostEx’s business goals. Identify current and future capability needs across various functions including Operations, Logistics, Technology, Finance, Sales, Customer Experience, and Corporate departments. Create and manage annual training calendars ensuring timely delivery across locations. Establish structured learning pathways for employees at all levels, supporting career growth, internal mobility, and succession planning.

Training Needs Analysis: Conduct thorough Training Needs Analysis (TNA) using performance data, business requirements, employee feedback, manager inputs, and competency assessments. Identify skill gaps across functions, regions, and management levels. Collaborate with departmental heads to pinpoint critical capability gaps and design targeted learning interventions accordingly.

Program Design & Delivery: Design and implement diverse training programs covering technical, functional, behavioral, leadership, and soft skills. Develop onboarding and induction programs for new hires and role-based training for operational and corporate functions. Create leadership development initiatives for Team Leads, Managers, Senior Managers, and emerging leaders. Employ blended learning methods including classroom sessions, workshops, e-learning, virtual training, coaching, mentoring, and on-the-job learning. Prepare training content, facilitator guides, assessments, case studies, and simulations to ensure engaging and relevant programs.

Leadership & Management Development: Build leadership capability frameworks and development programs for first-time managers and emerging leaders. Facilitate management workshops on people management, performance management, communication, conflict resolution, decision making, coaching, team building, strategic thinking, and change management.

Operational Training: Collaborate with Operations and Logistics leadership to develop training for frontline and operational teams such as Branch Managers, Hub Managers, Area Managers, Fleet, Linehaul, and Last-Mile teams. Standardize training and certification programs for critical operational roles and ensure consistent training quality across regions. Monitor post-training performance to assess impact on operational outcomes.

Training Effectiveness & Analytics: Define KPIs and metrics to measure training success. Evaluate learning outcomes using assessments, feedback, behavioral observations, and business performance indicators. Track training ROI and identify improvement opportunities. Develop regular L&D dashboards and reports covering training hours, completion rates, participation, assessment scores, effectiveness, post-training performance, cost per participant, and ROI. Use data-driven insights to continuously enhance learning programs.

Vendor & Stakeholder Management: Source, evaluate, and manage external training providers, consultants, and subject-matter experts. Negotiate proposals, budgets, and commercial terms. Build strong relationships with internal stakeholders and partner with HR functions to integrate employee development frameworks.

Team Leadership: Lead and develop the Training & Development team by setting clear objectives aligned with the L&D strategy. Monitor team performance, ensure effective execution of training plans, and coach team members to build internal capabilities.

Required Qualifications

Master’s degree in Human Resources, Business Administration, Organizational Psychology, Education, Management, or a related field.
8–12 years of relevant experience in Learning & Development, Training, Talent Development, or Organizational Development.
At least 3–5 years in a managerial or senior management L&D role.
Proven experience managing learning programs for large, geographically dispersed workforces.
Strong expertise in Training Needs Analysis, competency development, leadership development, and training evaluation.
Proficiency with LMS and digital learning platforms.
Advanced skills in MS Excel, PowerPoint, and reporting.

Preferred Qualifications

Experience in logistics, e-commerce, fintech, retail, FMCG, telecom, banking, or other high-volume operational sectors is highly desirable.

The ideal candidate will be a strategic yet hands-on L&D professional capable of building training systems from the ground up while driving critical learning initiatives. They should excel at partnering with senior leadership to identify business capability gaps and translate these into practical, measurable, and scalable learning programs for both corporate and frontline employees.